Do you need to make a change or cancel service? Please review the items below and let us know how we can help.
Change or Upgrade Your Service
To upgrade your services, please log into My Account and shop for upgrades. Or if you’d prefer, please call us at the number below and we can help.
If you’d like to downgrade or change your package, we are not able to do that online yet. However, our customer service agents are happy to assist you.
Please call us at 1-800-XFINITY (1-800-934-6489).
Move or Transfer XFINITY Service to a New Location
Moving soon? We can help. XFINITY makes it easier than ever to take your favorite TV, Internet and home phone services along with you. Get started with XFINITY Movers Edge.
More questions about moving? Please see our complete Moving Help article.
Cancel XFINITY Service
If you are looking to completely cancel your XFINITY service, we ask that you call us at 1-800-XFINITY (1-800-934-6489). We want to make sure we’ve done everything we can to give you the best experience, price and package. We would also love to hear any feedback you have so that we can improve our service.