Comcast-supported routers, gateways, and adapters

Updated 3/9/2012 8:52:52 PM by Comcast Expert

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Introduction

Our routers offer the convenience of wireless Internet access at home. We also support standalone routers and gateway devices made by other manufacturers.

Router Information

WiFi networks are about convenience and providing wireless Internet access around your home.

Routers typically support one of two wireless protocols: Wireless-G (802.11g) and Wireless-N (802.11n). The Wireless-N standard is newer, and offers improved coverage by minimizing interference, optimizing data channels and increasing the sensitivity of WiFi devices.

If you have Comcast’s Ultra or Extreme 50 levels of service, we recommend you upgrade to the 802.11n wireless router.

Speed and coverage of a Wireless-N device is further determined by the number of antennas, typically referred to as 1x1 or 2x2 configuration. A router with a single antenna (1x1) is compatible with Comcast’s Economy, Performance, Performance Plus, and Blast! speed tiers.

Below, find basic information for your model, such as:

Which protocol your router supports.
How to access your equipment to upgrade firmware or update security information.
How to reset your router if you lose or forget your security setting, or to resolve certain technical issues.
Where to find the default login and password for initial installation or for resetting your device to its original factory settings.

You access your equipment through a desktop icon, and through the URLs provided.

Device Information	Access Information	Reset Information
Wireless Gateways
Wireless Gateway SMCD3GNV or TG852G 802.11n	Router Login: http://10.0.0.1 Login Name (case sensitive): admin Login Password (case sensitive): password SSID (Network name): Printed on label bottom of device Network Key: Printed on label bottom of device Customers can use the secure Default SSID and Network Key without having to access the User Interface.	Press and hold the default Reset button, located on the back of the device for at least 15 seconds. Release the default Reset button and wait for the router to reboot.
Netgear WNR1000 802.11n1x1	Router Login: http://www.routerlogin.net or http://192.168.1.1 Login Name (case sensitive): admin Login Password (case sensitive): password Firewall Inbound: Disabled Firewall Outbound: Enabled Wireless Communication: Enabled SSID Name: NETGEAR Security: Disabled Broadcast SSID: Enabled	Press and hold the default Reset button, located on the back of the device, until the power light blinks (about 10 seconds). Release the default Reset button and wait for the router to reboot. For detailed set-up information, check out our instructions.
WNR3500 802.11n2x2	Router Login: http://www.routerlogin.net or http://192.168.1.1 Login Name (case sensitive): admin Login Password (case sensitive): password Firewall Inbound: Disabled Firewall Outbound: Enabled Wireless Communication: Enabled SSID Name: NETGEAR Security: Disabled Broadcast SSID: Enabled	Use a sharp object such as a pen or a pointed, non-metallic object to press and hold the restore factory settings button, located on the rear panel of the router, for about 20 seconds. Release the restore factory settings button, and wait for the router to reboot.
Linksys WRT310N 802.11n2x2	Router Login: http://192.168.1.1 User name: "blank" Password: admin	Press and hold the Reset button, located on the back of the device, for approximately five seconds, or restore the defaults from Administration > Factory Defaults in the Router's web-based utility. Watch the User Interface Simulation.
Netgear WGR614v8 802.11g	Router Login: http://www.routerlogin.net or http://192.168.1.1 User name: admin Password: password SSID: netgear Channel: auto Security: none WPA/WEP Passphrase: none	Use a sharp object such as a pen or a pointed, non-metallic object to press and hold the restore factory settings button, located on the rear panel of the router, for about 20 seconds. Release and restore factory settings button, and wait for the router to reboot.
Legacy Gateway Devices Note: These devices are End-of-Life and have limited support.
Netgear CG814v 1&2 802.11g Linksys WCG200v 1&2 802.11g Linksys BEFCMUH4 802.11g	Username: comcast Password: 1234 Double-click the Comcast Home Networking icon on your desktop. Select Comcast Home Networking Customer Interface. Enter your Comcast Gateway user name and password. If you don't have a Comcast Home Networking icon on your desktop open your Web browser and go to http://192.168.0.1 Enter your Comcast Gateway user name and password in the space provided.