We take your privacy seriously.
While we've tried to use the clearest language possible, there are a few key terms that are used throughout the questions and answers that may need more detailed explanation. Those terms are defined below:
- "Comcast Web Services" includes the following websites: Comcast.net, Xfinity.com, customer.comcast.com, Xfinity.com/tv, Plaxo.com, Tunerfish.com and Chirp.com. It also includes the services and software available through them, such as your Comcast.net email, the Comcast iPhone application, the Comcast.net Toolbar, and the Plaxo address book management software.
- "Personally Identifiable Information" or "PII" means information that identifies a specific person, such as the person's name, address, Social Security number, financial account number, or phone number.
- "Non-Personally Identifiable Information" or "non-PII" means information that is aggregated or doesn’t, by itself, identify a specific person, such as age, gender, or ZIP code, as long as that information is not used together with Personally Identifiable Information (such as a name). Information that we may record regarding a User's activity on the Comcast Web Services is considered Non-Personally Identifiable Information when it is recorded on an anonymous basis (for example, when Comcast records that three separate Users clicked on a certain link on Comcast.net, Comcast doesn’t record who exactly those Users were).
- "Comcast Customer" means a person who purchases ("subscribes to") Comcast Digital Cable, Digital Voice, High-Speed Internet, XFINITY TV, XFINITY Internet, or XFINITY Voice services.
- "User" means a person who uses a Comcast Web Service.
Do these new policies apply to me?
Why are the policies for Comcast's Web Services separate from the policies for my other Comcast services?
Since there will be one set of terms and policies for multiple Comcast Web Services, will I automatically be registered for other Comcast Web Services I don't already use? As an example, if I use Comcast.net, will I automatically get an XFINITY TV account?
No. You’ll only have accounts on the Comcast Web Services for which you have chosen to activate your registration, or may choose to activate in the future.
What does it mean to me for Comcast to be a licensee of the TRUSTe Privacy Program?
The TRUSTe seal confirms that we participate in the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization dedicated to building users' trust and confidence in the internet by promoting the use of fair information practices. We want you to feel confident about your privacy when using our websites, so we have TRUSTe review our most widely used websites, Comcast.net and Plaxo, to be sure that we meet TRUSTe's standards and requirements for protecting users' privacy. We’re working with TRUSTe to review other Comcast websites as well.
- By us from our customers through Comcast's Digital Cable, Digital Voice, High-Speed Internet, XFINITY TV, XFINITY Voice, and XFINITY Internet services
- Through the XFINITY TV Store (xfinitytvstore.comcast.net)
- On co-branded sites that we may provide, but which are operated by other companies.
- For example: the job search site Monster and our dating site. (These sites link to their own privacy policies.)
If you subscribe to our Digital Cable, Digital Voice, High-Speed Internet, XFINITY TV, XFINITY Voice, and XFINITY Internet services, read the Customer Privacy Notice
- No Personally Identifiable Information will be shared with other companies for advertising unless you tell us that you agree to share that information.
- The Comcast companies that operate the Comcast Web Services may share your Personally Identifiable and Non-Personally Identifiable Information among themselves.
- We may share your Non-Personally Identifiable Information with other companies that we trust to help us provide content and advertising that is more interesting and relevant to our users.
1.1.2 Information Comcast Collects
What information does Comcast collect when I use the Comcast Web Services?
We collect the following information from you, but we don’t associate this information with your identity. This information is collected whether or not you’re registered to use the Comcast Web Services, or have logged in:
- Web Logs: Non-Personally Identifiable Information that is automatically generated by your computer as you use the Comcast Web Services, such as the Internet protocol (“IP”) header information that is automatically passed from your computer to the Comcast computer operating the Comcast Web Services. This information may also include information about how you use the Comcast Web Services, such as a search term you enter on the Comcast Web Services.
- Preferences Data: Non-Personally Identifiable details and preferences that you can set to personalize a specific Comcast Web Service, like your ZIP code, age, gender, favorite genre to watch on television, and preferred type of news.
In addition, we only collect the following information from you if you’re a registered User of the Comcast Web Services:
- Registration Data: We ask you to provide certain information when you create an account for the Comcast Web Services, such as your first and last name, a user name you may create, a password, email address, mailing address, phone number, and your gender, and date of birth.
- Profile Data: We may ask you to provide additional information the first time you choose to access a specific Comcast Web Service, such as: additional contact email addresses, lists of people to connect with through certain Comcast Web Services, movie genre preferences, and whether you would like us to communicate with you about other Comcast products and services.
- Activity Data: If you’re a registered User and are logged-in and using the Comcast Web Services, we can associate what you do on the Comcast Web Services (such as flagging or rating news articles, movies, television shows or other content, posting blog entries or comments, and sharing URLs) with your registration information.
In addition to collecting information from you when you use the Comcast Web Services, Comcast may also obtain information about you from outside sources. For example, we may request credit history information about you from credit agencies when you purchase certain Comcast services, or we may obtain commercially available demographic and marketing information about you from other companies.
1.1.3 How Comcast Uses Information
How does Comcast use my Personally Identifiable Information?
This information is used to confirm that you’re the person authorized to use certain Comcast Web Services or manage your account. We may also share Personally Identifiable Information among the Comcast companies that operate the Comcast Web Services and other Comcast services, like Comcast's Digital Cable, Digital Voice, and High-Speed Internet services, in order to provide you with cross-platform services along with the Comcast Web Services.
For example, you must register with Comcast.net and subscribe to XFINITY TV services in order to program your DVR via the Internet. If you authorize Comcast to make Personally Identifiable Information available to other companies, such as social networking sites, we’ll provide that information to those sites—but only if you tell us to do so. More on sharing information with social networking sites can be found below.
Does Comcast sell my Personally Identifiable Information to non-Comcast companies?
Does Comcast share my Personally Identifiable Information with non-Comcast companies?
If you direct us to share your information with another website or company (for example, a social networking site), we’ll do so. We may also permit some companies that we hire to perform services on our behalf to access certain information, but these companies are not permitted to keep this information or use it themselves. They’re required by contract with us to use this information only to deliver the services they have been hired to perform, and they are required to keep all information about our users and our services completely confidential.
Does Comcast share Non-Personally Identifiable Information with non-Comcast companies?
We may share anonymous information about the use of the Comcast Web Services with other companies for marketing purposes, and to analyze and improve the Comcast Web Services, but Comcast does not share your Personally Identifiable Information with marketing or analytics companies. We may share Non-Personally Identifiable information with companies that provide advertising on the Comcast Web Services, but we don’t give advertisers your Personally Identifiable Information. More information on this is available below.
When is Comcast required by law to disclose Personally Identifiable Information?
We hold your privacy in the highest regard and make every reasonable effort to protect your privacy. However, we may be required by law to disclose Personally Identifiable Information or other information about you, with or without prior notice to you, to comply with a subpoena, court order, search warrant, or other valid legal process.
What do you mean when you say information is “anonymous” or “anonymized?”
In order to protect our users’ privacy when, for example, when we analyze how our Web Services and the advertisements we present are used, we may use information about how users behave on an “anonymous” or “anonymized basis.” This means that while we may know that an individual user viewed advertisements or used services on a website, we don’t use that data together with the identity of that user. We may substitute a “fake” or “random” identifier (a string of numbers or letters, for example) to help us distinguish one “anonymous” user from another without looking at names, email addresses or other information that immediately identifies someone.
Can information that has been “anonymized” ever be “de-anonymized” or associated with a known individual?
No system of “anonymizing” information is perfectly secure. Our commitment to you is that we’ll communicate how we will use information we collect from you and ask for your permission or make clear from the context of the Web Service you’re using when we collect Personally Identifiable Information.
Does Comcast share my information with advertisers?
We may provide Non-Personally Identifiable Information to companies that deliver ads to you on our behalf. We won’t provide your Personally Identifiable Information to these advertisers unless you expressly authorize us to do so. Some advertising companies, including those that deliver advertising through the Comcast Web Services, may collect information about web users across many websites and web services. You can opt out of their information collection.
Will Comcast use any of my information for targeted advertising? If so, what kind of information does Comcast use to decide which advertisements to show me?
We may deliver targeted advertising to improve your online experience. This means you might see ads that are more relevant, and therefore more valuable, to you. We may show you ads that are customized based on your approximate geographic area, and the page that the ad is being viewed on.
In addition, if you provide us with profile information when you register to use the Comcast Web Services, we may show you ads based on Non-Personally Identifiable data (general demographic characteristics) you provided when you registered, such as ZIP code or gender.
We, or third parties acting on our behalf, may also record and analyze your behavior across the Comcast Web Services in order to infer certain things about you, such as the type of car you might like to purchase, without identifying you. We may show you ads that are customized based upon these inferences.
We also allow advertising networks (companies that deliver ads across a number of unrelated Websites) to deliver certain ads within the Comcast Web Services. These advertising networks may use their own technology, such as cookies, to analyze user behavior across all of the websites where that company shows ads. While we don’t permit advertising networks to collect Personally Identifiable Information within the Comcast Web Services without user consent, we don’t control the ways in which advertising networks use or merge the information they collect about users across many websites. We do provide you with a list of advertising networks it uses on its Web Services. Find out how to opt out of those advertising networks' practices.
Does Comcast show me customized ads?
Yes. If you’re an XFINITY Internet customer, we currently show you ads on Comcast.net that are customized based on your XFINITY Internet ZIP code.
Can I opt out from seeing customized ads from Comcast on Comcast.net?
Yes. Find out how to opt out from seeing ads that have been customized to you based on your XFINITY Internet ZIP code (but not from seeing ads in general).
What happens if I opt out?
If you choose to opt out, you'll still see ads, but these ads will not be customized. If you choose to opt out, we’ll store your choice on our servers. This means that you won't see customized ads from us while you're signed in to Comcast.net. We’ll also store your choice on the computer that you opt out on. For your choice to be effective on another computer, you must first log in to Comcast.net with that computer. Please note, after you opt out for the first time, it may take up to 72 hours for your opt-out to take effect.
Can I opt out of seeing customized ads from Comcast's ad serving partners?
Non-Comcast Social Networking Sites
Does Comcast share my information with non-Comcast social networking sites?
We don’t share your information with any non-Comcast social networking site without your explicit permission—in other words, unless you decide you want to share that information, and you direct us to make it available, we will not do so. You may authorize other Internet sites such as MySpace or Facebook to access and publish information about you from one or more of Comcast’s Web Services. For example, you may use a Facebook widget to collect and publish on your Facebook page information about the content you watch on XFINITY TV. In addition, certain Comcast Web Services allow you to use your contact lists from sites like MySpace or Facebook to share information with others.
How does Comcast confirm that I have given my permission for my information to be shared with these social networking sites?
There are two ways we confirm that you’ve agreed to allow your information to be shared with a non-Comcast social networking site. If you sign in to a Comcast Web Service using your credentials (name or user name and password) and use the features that share information with social networking sites, we’ll follow your directions and allow the information to be shared. The opposite is also true: if one of these social networking sites contacts us and provides the Comcast credentials you have supplied so that information can be shared (generally login and password), we’ll treat this as your authorization to share the requested information.
What happens to the information shared with social networking sites if I stop using Comcast Web Services?
Is there some way I can control my information settings for the Comcast Web Services?
Yes. Each of the Comcast Web Services allows you to manage certain options. The pages from which you can manage these options are here:
Comcast promotional email management
Comcast Forums profile management
XFINITY Internet, Personal Web Pages, Email, and Voice mail management
Comcast Games profile management
XFINITY TV preferences management
Plaxo account settings
Tunerfish account settings
How do I prevent information sharing between Comcast Web Services?
We only share information between Web Services when you activate your account on and subsequently use those Web Services. If you don’t want information shared across Web Services, you can simply choose not to access those Web Services as a registered user. If you don’t want your information shared with XFINITY TV, for example, you don’t have to activate your account on XFINITY TV. You can still use XFINITY TV as an unregistered user.
What if I want to use the Comcast Web Services, but do so anonymously?
All of the Web Services, except for Plaxo, Tunerfish, and the SmartZone Communications Center (email), offer unregistered users basic features and functionality.
How can I control my web browser's cookie settings?
We, and third parties that provide certain features and functionality on the Comcast Sites, use both standard and Flash cookies to provide you with the Comcast Services. Learn more about how cookies work. Depending on the type of web browser you’re using, you may be able to control how that web browser interacts with cookies. Learn more about controlling standard cookies and about deleting standard cookies currently stored by your web browser. You can also manage and delete your Flash cookies, too.
Email From Comcast
Will Comcast use information collected on the Comcast Web Services to send me email messages?
Will I automatically get email from Comcast Web Services that I don't use when Comcast introduces a single-sign on feature?
We may use your Personally Identifiable Information to send you a confirmation email when you register for any Comcast Web Service and may send you service-related communications about the Comcast Web Service. In addition, we may send you promotional or commercial email relating to each Comcast Web Service for which you have activated your account, as permitted by law. You can opt out of receiving promotional or commercial email (but not service messages) by following the instructions in the email messages you receive, or by going to:
No. Each Comcast Web Service manages its own communications. Users will only receive email communications about Comcast sites and services for which they have registered and logged in, and only if they have not opted out of receiving commercial messages about that Comcast Web Service. Of course, even if you’re receiving commercial email from Comcast, you can adjust these settings at any time by following the links shown above.
Information Security And Children
How does Comcast secure Personally Identifiable data?
We use industry standard technology to protect our Users' Privacy, and for security reasons, we cannot disclose additional details.
Do the Comcast Web Services collect information from children?
No. We don’t knowingly collect information from children. The Comcast Web Services are not directed to children under age 13, and we don’t want to collect Personally Identifiable Information from children under age 13. Children under 13 shouldn’t register for Comcast Web Services. If there are specific features or services that seek to collect this information, they will do so in compliance with applicable law.
Terms Of Service
How do I confirm that I agree to the new Comcast Web Services Terms of Service?
When you use the Comcast Web Services, you are assumed to have accepted the Terms of Service. If you’re a current user of Comcast's Web Services, and you continue to use the Web Services following the 30-day notice period before the new Web Services Terms of Service take effect, that will be considered your acceptance of the Web Services Terms of Service. Before you continue to use the Comcast Web Services, you should read the new Comcast Web Services Terms of Service and print (or save to your computer) a copy of each for your records.
Who owns the content I post on Comcast's Web Services?
You retain full ownership of all content you post to the Comcast Web Services and any intellectual property rights or other proprietary rights associated with the content. We’ll only store and reproduce this information as necessary during the normal course of business to provide service to you on the Comcast Web Services and associated websites where you have authorized this information to be included. By posting your information, you grant us the right to store and copy it as needed.
What happens to the content I have posted if I stop using Comcast's Web Services?
If you remove content that you have posted to the Comcast Web Services or terminate your Comcast Web Services account, Comcast may retain, but will not actively use, copies of your data that were archived in the normal course of Comcast's data backups. In addition, copies of content that you have shared with other Users of the Comcast Web Services may remain associated with those other Users’ accounts.
How can I avoid viewing objectionable content on Comcast's Web Services?
By using the Comcast Web Services, you may be exposed to content that you may find offensive, indecent or objectionable. There are commercially available services and software that can limit your (or your family’s) exposure to material that you may find objectionable. XFINITY Internet customers can download and install Norton's privacy and security products at no additional charge to assist in limiting exposure to potentially objectionable material. They’re available from our security pages.
¹You can see the Visitor Agreement for Comcast.com at http://www.comcast.com/corporate/legal/visitorAgreement.html, and the Privacy Statement for Comcast.com at http://www.comcast.com/corporate/legal/privacyStatement.html.
²You can see the Subscriber Agreement for these services at http://www.comcast.net/terms/subscriber/.
The Customer Privacy Notice for these services is at http://www.comcast.com/customerprivacy/.