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Support XFINITY Internet Configure Outlook Express Settings for Comcast Email

Introduction

If you use Outlook Express to access your XFINITY Connect email account, you’ll want to make sure your settings are configured correctly. We’ll show you how.

  1. Open Outlook Express.
  2. Click the Tools menu, and select Accounts…
    • To configure your Outlook Express client, go to step #3.
    • To reconfigure your Outlook Express client, select your account from the menu on the left, then click Properties and skip to step #12.
  3. Click Add, and then click Mail…
  4. Enter your name in the Display name field, and click Next.
  5. Enter your full email address (username@comcast.net) in the Email address field, and click Next.
  6. For My incoming mail server is a ______ server, select POP3 in the drop-down menu.
  7. Enter mail.comcast.net in the Incoming mail (POP3, IMAP or HTTP) server field. Enter smtp.comcast.net in the Outgoing mail (SMTP) server field.
  8. Click Next.
  9. Enter your Comcast ID in the Account Name field. (Type your Comcast ID as seen on the left side of the @ symbol in your email address. For example, if your email address is johndoe@comcast.net, type in johndoe.) In the Password field, enter your password. Check the Remember Password box if you don't want to enter your password every time you access your email. Click Next.
    The Internet mail logon screen shows fields for the account name and password and buttons at the bottom for back, next and cancel 
     
  10. Click Finish.
  11. Highlight mail.comcast.net under Account, and click Properties.
  12. Click the Advanced tab.
  13. Under Outgoing Mail (SMTP), check the box next to This server requires a secure connection (SSL).
  14. Enter 465 in the Outgoing mail (SMTP) field.
  15. Under Incoming mail (POP3), check the box next to This server requires a secure connection (SSL). The port will change to 995.
    The Advanced tab shows 465 selected for outgoing mail and 995 selected for incoming mail  
     
  16. Click the Servers tab, and check the box next to My server requires authentication.
    The servers tab depicts pop three selected as the incoming mail server and a checkmark in the box next to my server requires authentication 
     
  17. Click OK.
As an additional step, third party email clients are often configured to delete messages from the server. This will prevent additional devices from receiving your Comcast email. To use your Comcast email account on multiple devices, you will need to ensure that email messages are not deleted. To configure your Outlook Express client to not delete messages from the server:
  1. Click the Tools menu, and select Account.
  2. Select your account from the menu on the left, then click Properties.
  3. Click the Advanced tab.
  4. Check the box next to Leave a copy of messages on server
    The servers tab depicts pop three selected as the incoming mail server and a checkmark in the box next to my server requires authentication
     
  5. Click OK.
Congratulations! You're done configuring your Outlook Express client to send and receive Comcast email.

Find this article at:

http://customer.comcast.com/help-and-support/internet/configure-outlook-express-xfinity-internet/