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Support XFINITY Internet Configure XFINITY Internet Windows Connection Settings

Introduction

No matter which Windows operating system you use, we can help with your XFINITY Internet setup.

You can find out more about setting up your wireless home network, or locate your Windows operating system below and follow a few simple steps to get started.

Windows 2000

  1. Click the Start button.
  2. Select Settings and click Network And Dial-Up Connections.
  3. Right-click Local Area Network.
  4. Click Properties.
  5. Select Internet Protocol (TCP/IP) and click Properties.
  6. Select the option next to Obtain an IP address automatically.
  7. Select the option next to Obtain DNS server address automatically.
  8. Click OK, then click OK again.
  9. Close any remaining open windows.
To confirm that you have Internet access, simply restart your computer and open your web browser.

Windows XP

  1. Click the Start button, then select Control Panel.
    Windows XP Start window displays with prompt to select Control Panel.
     
  2. Click Network and Internet Connections.
    Control Panel window displays with prompt to choose Network and Internet connections.
     
  3. Click Network Connections.
    Network and Internet Connections window.
     
     
  4. Double-click the Local Area Connection icon.

     
     
  5. The Local Area Connection Status window will appear. Click on Properties.
    Local Area Connection status window.
     
  6. On the General tab, double-click Internet Protocol (TCP/IP) or highlight it and select Properties.
    Local Area Connection Properties - General Tab - Options display.
     
  7. Select the General tab of the Internet Protocol (TCP/IP) Properties window.
  8. Make sure the radio buttons for Obtain an IP Address Automatically and Obtain DNS Server Address Automatically are both selected and click OK.
    Internet Protocol Properties window.
     
  9. Click OK to close the Local Area Connection Properties window.
  10. Click Close to close the Local Area Connection Status window.
To confirm that you have Internet access, simply restart your computer and open your web browser.

Windows Vista

  1. Click the Start button, then click Control Panel.
  2. Click Network and Internet.
    Control Panel Window - Network and Internet display.
     
  3. Click Network and Sharing Center.
    Network and Sharing Center window. 
     
  4. Click Manage network connections.
    Prompt to click Manage network connections appears.
     
  5. Right-click the connection and click Properties.
    Selected connection displays.
     
  6. Click the Networking tab and click Internet Protocol Version 4 (TCP/IPv4), then click Properties.
    Networking tab appears with prompt to click Interent Protocol Version 4.
     
  7. On the General tab, select Obtain an IP address automatically.
  8. Select Obtain DNS server address automatically.
  9. Click Advanced.
    Internet Protocol Version 4 Properties Window with selected options.
     
  10. In Advanced TCP/IP Settings, select the IP Settings tab. Verify that the IP Address is DHCP Enabled.
    Advanced TCP/IP Settings window displays.
     
  11. While still in Advanced TCP/IP Settings, select the DNS tab.
  12. If there are DNS Server addresses, highlight them and click Remove. If there are DNS suffixes, highlight them and click Remove.
    DNS Tab window displays.
     
  13. Select the WINS tab. If there are WINS addresses, highlight them and click Remove.
  14. Set NetBIOS setting to Default.
  15. Click OK.
    WINS tab displays.
     
To confirm that you have Internet access, simply restart your computer and open your web browser.

Windows 7

  1. Click the Start button.
  2. Click Control Panel. In the search box (upper left corner), type adapter. Under Network and Sharing Center, click View network connections.
    Network and Sharing Center window.
     
  3. Right-click the connection and click Properties.
    Network Connections display.
  4. Click the Networking tab and click Internet Protocol Version 4 (TCP/IPv4), then click Properties.
    Local Area Connection Properties window - Networking tab.
  5. On the General tab, select Obtain an IP address automatically, then select Obtain DNS server address automatically.
  6. Click Advanced.
    Internet Protocol Version 4 properties window - General Tab.
     
  7. On Advanced TCP/IP Settings, select the IP Settings tab. Verify that the IP Address is DHCP Enabled.
    Advanced TCP/IP Settings window.
     
  8. Select the DNS tab.
  9. If there are DNS Server addresses, highlight them and click Remove. If there are DNS suffixes, highlight them and click Remove.
    Advanced TCP/IP Settings - DNS Tab window.
     
  10. Select the WINS tab. If there are WINS addresses, highlight them and click Remove.
  11. Set NetBIOS setting to Default.
  12. Click OK.
    Advanced TCP/IP settings - WINS Tab window.
To confirm that you have Internet access, simply restart your computer and open your web browser.

Find this article at:

http://customer.comcast.com/help-and-support/internet/configure-xfinity-internet-windows-connection-settings/