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Support XFINITY Internet Configuring Comcast Email on a Mac

Introduction

Learn how to set up Apple Mail with your Comcast email address on your Mac

Overview

Are you ready to take advantage of all the benefits of your XFINITY Internet service? If you use Comcast email service and have a Mac computer, you’ll need to set up your email address using Apple Mail. Here’s how to configure your Comcast email on your Mac. Find out more about using Comcast email and adjusting your Comcast email settings.

Note: These instructions are specific to Apple Mail 5 and above. Not a Mac user? Find out how to set up your Comcast email on a Windows computer here.

Configuring Apple Mail to Use Comcast Email

  1. Select Mail from the toolbar, then select Preferences from the drop-down menu.
    Mac OS X - Mail application - Mail menu
     
  2. Click Accounts and then click the + icon in the lower left corner.
    Mac OS X - Mail application - Preferences screen
     
  3. In the first window, enter your Full Name, Email Address (username@comcast.net), and Password in the corresponding fields.
    Mac OS X - Mail application - Accounts section of Preferences
     
  4. Click Continue.
  5. Apple Mail should be able to find the servers for Comcast when you click Create. You should now be at the Accounts window.
    Mac OS X - Mail application - Accounts section of Preferences
     
  6. Click the Advanced tab.
    Mac OS X - Mail application - Accounts section of Preferences (port selection)
     
  7. Change the port to 995.
  8. Make sure Use SSL is check-marked.
  9. Make sure Authentication is Password.
  10. Go back to the Account Information tab.
  11. Click the drop-down bar for Outgoing Mail Server (SMTP) and choose Edit SMTP Server List.
    Mac OS X - Mail application - Accounts section of Preferences (Edit SMTP Server List)
     
  12. Click the Advanced tab.
  13. Use custom port (set to 587) should be chosen.
  14. Make sure Use Secure Sockets Layer (SSL) has a checkmark.
  15. Make sure Authentication is Password and that User Name and Password are filled in.
  16. Click OK.
  17. Click the Red Button in the upper left and choose to save changes.
As an additional step, third party email clients are often configured to delete messages from the server.  This will prevent additional devices from receiving your Comcast email. To use your Comcast email account on multiple devices, you will need to ensure that email messages are not deleted. To configure your Apple Mail client to not delete messages from the server:
  1. Select Mail from the toolbar, then select Preferences from the drop-down menu.
  2. Select your Comcast account on the left, then click the Advanced tab.
  3. Uncheck the box next to Remove copy from server after retrieving a message:
    Mac OS Email - Option to uncheck Remove copy from server after retrieving a message displays
     
  4. Click the Red Button in the upper left and choose to save changes.
Congratulations, your Comcast email setup should now be complete! Want to have access to your Comcast email service when you’re on the go? Find out how to set up your email on your mobile devices.

Find this article at:

http://customer.comcast.com/help-and-support/internet/configuring-comcast-email-mac/