Follow these steps if you have trouble logging on to your Xbox 360.
Help from Microsoft
Microsoft has created a wizard to help connect your Xbox 360 to the Internet.
If you’re still unable to connect your Xbox 360 to the Internet after using the wizard, you should contact Microsoft directly. Comcast will be unable to assist in troubleshooting Xbox-related issues.
Help From Comcast
Prefer professional tech support? Consider XFINITY Signature Support. Our 24/7 tech help desk will help you solve PC and home network issues, big or small.
Call 1-877-550-0793 or visit XFINITY Signature Support.
A link to "Connect Your Xbox 360 to the Internet" will be sent via email.
Your link to 'Connect Your Xbox 360 to the Internet' has been sent!