Support XFINITY Internet What will happen if I use more than the 300 GB included in my data usage plan?


This information applies only to customers in Huntsville and Mobile, AL; Atlanta; Augusta and Savannah, GA; Central Kentucky; Maine; Jackson, MS; Knoxville and Memphis, TN; and Charleston, SC who are not enrolled in the Flexible-Data Option. To learn more about the Flexible-Data Option, see What is the new Flexible-Data Option?

You will be provided with in-browser and email notifications as you near the 300 GB per month limit, specifically at 90% and 100% of usage. You can elect to receive notifications at 50%, 60%, 70%, 80%, 110% and 125% of your usage.

If you use more than the 300 GB included in your data usage plan in a month, you will receive an email notifying you that you have reached 300 GB and that another 50 GB has been allocated to your account, and an in-browser notification to the same effect.

In order for our customers to get accustomed to the new data usage plan, we will be implementing a program that gives you three courtesy months for exceeding the 300 GB in any 12-month period. That means you will only be subject to overage charges if you exceed the 300 GB for a fourth time in a 12-month period. On the fourth (and any subsequent occurrence), you will be notified that you have exceeded your 300 GB via an email and in-browser notification that an additional 50 GB has automatically been allocated to your account, and that applicable charges will be applied to your bill. Once you have incurred charges for exceeding your 300 GB, you will automatically be charged $10 each time we provide you with an additional 50 GB of data.

To help you keep track of the number of times you exceed 300 GB and receive a courtesy month, we have added to your “My Current Data Usage” webpage your courtesy month count, indicating how many times you have exceeded your usage plan in the prior 12 months.

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