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Support XFINITY Internet What will happen if I exceed my data usage plan?

Introduction

This information applies only to XFINITY Internet customers in Huntsville and Mobile, Alabama; Tucson, Arizona; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson, Mississippi; Knoxville, Nashville and Memphis, Tennessee; and Charleston, South Carolina who are not enrolled in the Flexible-Data Option.

To learn more about the Flexible-Data Option, see What is the new Flexible-Data Option?

If you use more than the amount included in your data usage plan in a month, then you will receive an email notifying you that you have reached the data usage plan amount and that another 50 GB has been allocated to your account. You will see an in-browser notification to the same effect.

In order for our customers to get accustomed to the new data usage plan, we will be implementing a program that gives you three courtesy months for exceeding the data usage plan amount in any 12-month period. That means you will only be subject to overage charges if you exceed the data usage plan amount for a fourth time in a 12-month period. On the fourth time (and any subsequent occurrence), you will be notified that you have exceeded your data usage plan amount via an email and an in-browser notification, that an additional 50 GB has automatically been allocated to your account and that applicable charges will be applied to your bill. Once you have incurred charges for exceeding your data usage plan amount, you will automatically be charged $10 each time we provide you with up to an additional 50 GB of data.

You will be provided with in-browser and email notifications as you near the data usage plan amount (e.g., 300 GB per month), specifically at 90% and 100% of usage. In many of these markets, you also can elect to receive notifications at 50%, 60%, 70%, 80%, 110% and 125% of your usage.

To help you keep track of the number of times you exceed your data usage plan and receive a courtesy month, we have added your courtesy month count to your My Current Data Usage webpage.

Find this article at:

http://customer.comcast.com/help-and-support/internet/data-usage-trials-exceed-usage/