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Support XFINITY Internet What are the new data usage plans being trialed?

Introduction

This information applies only to XFINITY Internet customers in Huntsville and Mobile, Alabama; Tucson, Arizona; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson, Mississippi; Knoxville, Nashville and Memphis, Tennessee; and Charleston, South Carolina.

As the marketplace and technology change, we do too. We evaluate customer data usage, and a variety of other factors, and make adjustments accordingly. Over the last several years, we have periodically reviewed various plans, and recently we have been analyzing the market and our process through various data usage plan trials. We are currently trialing several different usage plans as described below.

In all of our trial markets except Tucson, the data amount included with all XFINITY Internet tiers was increased from 250 GB to 300 GB per month. We offer additional gigabytes in increments/blocks of 50 GB for $10 each.

In the Tucson, Arizona market, we announced in 2012 that the data amount included with Economy Plus through Performance Internet tiers would increase from 250 GB to 300 GB. Those customers subscribed to the Blast! Internet tier have received an increase in their data usage plan to 350 GB; Extreme 50 customers have received an increase to 450 GB; Extreme 105 customers have received an increase to 600 GB. As in our other trial market areas, we offer additional gigabytes in increments/blocks of 50 GB for $10 each in the event the customer exceeds their included data amount.

In addition, Economy Plus customers in all of these markets except Nashville and Tucson can enroll in our Flexible-Data Option, which is specifically designed for casual or light Internet users who typically use 5 GB of data or less a month. For more information on the Flexible-Data Option, see What is the new Flexible-Data Option?

Find this article at:

http://customer.comcast.com/help-and-support/internet/data-usage-trials-what-are-the-different-plans-launching/