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Support XFINITY Internet Will I be alerted when I near or exceed my data usage plan?

Introduction

This information applies only to XFINITY Internet customers in Huntsville and Mobile, Alabama; Tucson, Arizona; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson, Mississippi; Knoxville, Nashville and Memphis, Tennessee; and Charleston, South Carolina who are not enrolled in the Flexible-Data Option.

To learn more about the Flexible-Data Option, see What is the new Flexible-Data Option?

Yes. Emails will be sent to your primary Comcast user email address and you will see in-browser notifications when you reach 90% and 100% of your monthly data usage plan amount.  In many of these markets, you also can elect to receive notifications at 50%, 60%, 70%, 80%, 110% and 125% of your usage.

You will receive an automated phone call from Comcast the second month you reach 100% of your usage.

You can also elect to receive mobile text notifications when you near or exceed your usage plan:

  1. In My Account under the Users & Preferences tab, put a check in the Text box next to Data Usage Threshold:
    The text message box will be selected in the Data Usage Threshold row.
     
  2. You will receive an email once you have enrolled to receive text messages:
    Email message confirms that you will be receiving text messages.

Note: Customized notification thresholds and SMS text alerts are not currently available in Nashville, Tennessee or Tucson, Arizona.

Find this article at:

http://customer.comcast.com/help-and-support/internet/data-usage-trials-will-i-be-alerted-data-usage/