End of Life devices

What is an End of Life (EOL) device?

An End of Life (EOL) device is any cable modem or XFINITY Voice modem that needs to be replaced after being made obsolete by changes in technology. Older cable modems weren’t designed to support newer technologies, much less our current speed offerings. 

For example, we’ve upgraded our network from the original DOCSIS 1.0 standard to the new DOCSIS 3.0 standard. If you currently use a DOCSIS 1.0 or DOCSIS 2.0 device, you won’t enjoy the full benefits of our service, such as higher speeds and greater reliability.

In some cases, the device’s manufacturer has stopped providing support, such as firmware updates and bug fixes. Occasionally, we will find a device that is defective, and not suitable for use.

Find out if your current device is an EOL device by checking our list of Approved Devices.

Ready to upgrade? If you own your own device, simply buy a new one at a retail outlet near you, or online. If you would rather lease one from us — or if you already lease, but need to upgrade — chat with one of our customer service representatives. We’ll send you a new device with an easy-to-use, self-installation kit — at no additional cost — and take care of future device replacements as well.

A non-exclusive list of DOCSIS 1.0 devices:

Please refer to the device info page for the list of devices.