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Support XFINITY Internet Once enrolled, will I be alerted when I am approaching or exceed 5 GB of data?

Introduction

This information only applies to Economy Plus customers in Huntsville and Mobile, AL; Atlanta, Augusta and Savannah, GA; Central Kentucky; Maine; Jackson, MS; Knoxville and Memphis, TN; and Charleston, SC, who choose to participate in the Flexible-Data Option.

Yes. An email notification will be sent to your primary Comcast email address and you will see an in-browser notification when you have used 50%, 60%, 70%, 80% and 90% of the 5 GB of data included in this monthly option. When you have used 100% of the 5 GB of data, another in-browser and email notification will be sent. Comcast will also call you to inform you that you have reached 100% of the 5 GB of data included in your monthly Flexible-Data Option. Also, when you have used 110% and 125% of your data, another in-browser and email notification will be sent.

You can also elect to receive mobile text notification when you near or exceed your usage plan. In Users & Preferences, select Text next to Data Usage Notification. You will receive an email once you have enrolled.

Note: If you exceed multiple data usage plan thresholds in one hour, you will only receive one notification for the highest amount used (e.g., if you exceed 50% and 60% of your plan in one hour, you will receive only the 60% notification).

Find this article at:

http://customer.comcast.com/help-and-support/internet/exp-fdo-alerted/