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Support XFINITY Internet How do I avoid additional charges?

Introduction

This information only applies to Economy Plus customers in Huntsville and Mobile, Alabama; Fresno, California; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson, Mississippi; Knoxville and Memphis, Tennessee; and Charleston, South Carolina who choose to participate in the Flexible-Data Option.
 
Note: This information does not apply to customers in Nashville, Tennessee and Tucson, Arizona.

If you choose the Flexible-Data Option and you use 5 GB or less in a particular month, then you would not be subject to any additional charges. This monthly option is designed for those Economy Plus customers who are casual or light Internet users.

If you anticipate that you would or could use more than 5 GB in any particular month, then this option may not be the right choice for you. Here is a tool to help you estimate your data usage: http://xfinity.com/datacalculator.

Find this article at:

http://customer.comcast.com/help-and-support/internet/exp-fdo-avoid-charges/