Comcast

Menu
Support XFINITY Internet What is the new Flexible-Data Option?

Introduction

This information only applies to Economy Plus customers in Huntsville and Mobile, Alabama; Fresno, California; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson, Mississippi; Knoxville and Memphis, Tennessee; and Charleston, South Carolina who choose to participate in the Flexible-Data Option.

Note: This information does not apply to customers in Nashville, Tennessee or Tucson, Arizona.

This monthly option is available to our Economy Plus customers. The Flexible-Data Option is specifically designed for casual or light Internet users who typically use 5 GB of data or less each month. Enrollment is optional. The Flexible-Data Option provides a $5 credit if a customer’s total monthly data usage is less than or equal to 5 GB per month. However, if these customers use more than 5 GB of data in any given month, they would not receive the $5 credit, and would be charged $1 per gigabyte for each gigabyte of data used over the 5 GB included in the Flexible-Data Option. For example, an enrolled customer who uses 4 GB in a given month would receive a $5 credit on the next month’s Internet bill; but an enrolled customer who uses 7 GB in a given month would not receive the credit, and would also be charged $2 ($1 per gigabyte in excess of 5 GB) on the next month’s Internet bill.

If a customer chooses not to enroll in the option, their monthly plan will include 300 GB of data. If the customer exceeds the included 300 GB of data, they will be notified via an email and in-browser notification that an additional 50 GB has automatically been allocated to their account, and that applicable charges will be applied to their bill. For more information, please see What are the new data usage plans being trialed?

Note:

  • Currently, the 300 GB plan is not available Fresno, California.
  • The Flexible-Data Option is a consumer trial and may be discontinued at any time.

Find this article at:

http://customer.comcast.com/help-and-support/internet/exp-fdo-data-plan/