Support XFINITY Internet Forgotten Constant Guard Master PIN


What to do if you forgot your Master PIN.

What to do

For your security, your PIN is the only way to unlock your Protection Suite software and access your personal information. If you incorrectly type your PIN four times in a row, you’ll be locked out of your Constant Guard Protection Suite.

When this happens, you’ll be brought to the Master PIN Entry page to create a new PIN.


The balance of your subscription will remain unchanged. However, you won’t be able to access any of the online accounts that were attached to your old log-on/PIN. You’ll have to add all of these accounts again.

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