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Support XFINITY Internet Request and Enter Your Security PIN for XFINITY Connect

Introduction

The Security PIN lets you access online XFINITY Voice features while protecting your voicemail and call log information. As a new customer, you’ll get your Security PIN by phone or mail during account setup.

You'll Need a Security PIN for the Following:

  • Logging into My Account for the first time.
  • Accessing XFINITY Voice features and email preferences such as Voice 2go, auto-reply and auto-forward within XFINITY Connect for the first time.
  • Calling Comcast Customer Service to discuss call detail records.

To Request a New Security PIN (Lost PIN):

  1. Log in to XFINITY Connect with your primary email address.
  2. Click the My Account login link from the Voice tab. 
  3. Re-enter your password for security purposes. 
  4. Click the Request your PIN link to have your new Security PIN sent. You will be able to select to have the PIN sent to you by phone, email or mail.*
*Note: If your account is less than 30 days old, you'll receive your Security PIN by phone or US mail; the email option will not yet be available to you. US mail delivery is within 5-7 business days.

To Enter or Change a Security PIN

  1. Log in to XFINITY Connect.
  2. Click the My Account login link from the Home tab or Voice tab.
  3. Re-enter your password for security purposes.
  4. Enter your Security PIN in the Security PIN field, then select a Security Question from the drop-down menu and enter your secret answer.
  5. Click Update. You can now access your online XFINITY Voice data.

Find this article at:

http://customer.comcast.com/help-and-support/internet/get-a-security-pin-from-xfinity-connect/