Support XFINITY Internet Request and Enter Your Security PIN for XFINITY Connect

Introduction

The Security PIN allows you to access online XFINITY Voice features while protecting your call log information. As a new customer, you will receive your Security PIN:

  • If logged into My Account while connected to your in-home XFINITY Internet network
  • Via an automated phone call
  • Via an automated email notification, or
  • Via direct mail during account setup

You Will Need a Security PIN for the Following:

  • Logging in to My Account for the first time if you are not connected to your in-home XFINITY Internet network.
  • Accessing XFINITY Voice features and email preferences such as Voice 2go, auto-reply and auto-forward within XFINITY Connect for the first time.
  • Calling Comcast Customer Service to discuss call detail records.

To Request a New Security PIN (Lost PIN):

  1. Log in to XFINITY Connect with your primary email address.
  2. Click the My Account login link from the Voice tab.
  3. Re-enter your password for security purposes.
  4. Click the Request your PIN link to have your new Security PIN sent. You will be able to select to have the PIN sent to you by phone, email or mail.*
*Note: If your account is less than 30 days old, you'll receive your Security PIN by phone or US mail; the email option will not yet be available to you. US mail delivery is within 5-7 business days.

To Enter Your Security PIN

  1. Log in to XFINITY Connect.
  2. Click the My Account login link from the top of the page.
  3. You may need to re-enter your password for security purposes.
  4. Enter your Security PIN in the Security PIN field, select a Security Question from the drop-down menu and enter your secret answer.
  5. Click Update. You can now access your online XFINITY Voice data.
Note: You will only need to enter your Security PIN the first time you log into My Account (and only if logging in while outside of your in-home XFINITY Internet network).

To Change Your Security PIN

  1. Log in to XFINITY Connect.
  2. Click the My Account login link from the top of the page.
  3. You may need to re-enter your password for security purposes.
  4. Go to the Users & Preferences tab.
  5. Go to the Email & Voice Settings tab.
  6. Click Change security PIN under Voice Settings.

Find this article at:

http://customer.comcast.com/help-and-support/internet/get-a-security-pin-from-xfinity-connect/