Comcast

Menu
Support XFINITY Internet Request and Enter Your Security PIN for XFINITY Connect

Introduction

The Security PIN lets you access online voice features while protecting your voicemail and call log information. As a new customer, you’ll get your Security PIN through the mail during account set up.

You'll Need a Security PIN for the Following:

  • Logging into My Account for the first time.
  • Accessing voice features and email preferences such as Auto Reply and Auto Forward within XFINITY Connect for the first time.
  • Calling Comcast Customer Service for voice support.

To Request a New Security PIN (Lost PIN):

  1. Log into XFINITY Connect with your primary email address. (Get your primary email address). 
  2. Click the My Account login link from the voice tab message. 
  3. Re-enter your password for security purposes. 
  4. Click the Request your PIN link and your new Security PIN will be sent to your email address on file.
Note: If your account is fewer than 30 days old, you'll receive your Security PIN by USPS mail in five to seven business days.

To Enter or Change a Security PIN

  1. Log in to XFINITY Connect.
  2. Click the My Account login link from the home tab or voice tab message.
  3. Re-enter your password for security purposes.
  4. Enter your Security PIN in the Security PIN field, then select a Security Question from the drop-down and enter your secret answer.
  5. Click Update. You can now access your online voice data.

Find this article at:

http://customer.comcast.com/help-and-support/internet/get-a-security-pin-from-xfinity-connect/