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If you're having problems connecting or staying connected to XFINITY Internet service or the wireless gateway, there are some solutions you can try.
EasySolve is a free XFINITY tool to help you get the most from your Internet. EasySolve provides automatic updates, do-it-yourself fixes, and service outage resolutions to give you a faster, smoother Internet experience.
Desktop Internet connectivity:
Wireless gateway connectivity:
If you haven’t already checked for reported outages, be sure to do that before trying any fixes yourself.
Please note: If your cable service is out, your high-speed Internet service will be out as well.
Check the power, connections, and installation status
If the problem continues, look for the scenario below that best matches your situation to find appropriate troubleshooting tips.
Internet isn't working on one computer
Internet isn't working on mulitple computers
First, reboot your network devices:
If this doesn't restore your connection, try connecting your computer directly to your modem:
Release and renew your IP address
In some cases, releasing and renewing your IP address can fix an Internet connectivity issue.
Ensure all wireless devices have the same settings.
Connectivity issues with the Wireless Gateway
TKIP and AES security modes are the default encryption methods for the Wireless Gateway. If your Wireless Gateway was set up with an Open or WEP encryption, you'll need to remove the network profile from your wireless device and reconnect (using your network password or the default password found on a white label on the bottom of your device).
Find your operating system below and follow the directions to remove the network profile and reconnect.
Get complete instructions on how to release and renew your IP address when needed. Visit XFINITY Help & Support for detailed directions.
Configuring XFINITY Internet Windows Connections
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