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Support XFINITY Internet Compliance issues between Windows Vista and XFINITY Internet products

Introduction

Having some trouble accessing your favorite application on Windows Vista? It may not be your computer. Here’s a list of known issues between Windows Vista and XFINITY Internet Internet products. This information will be updated as issues are determined or resolved.

List of known issues beween Windows Vista and XFINITY Internet

Application

Issue

Resolution

Video Mail

 

Currently Video Mail is not compliant with Windows Vista. 

A new release of Video Mail is expected soon to resolve all issues with Vista. 

Rhapsody

 

Rhapsody is not compliant with the 64-bit version of Windows Vista. 

 

The 32-bit version of Windows Vista is compliant.  A new version of Rhapsody is scheduled to be released to resolve all issues with Windows Vista.   

Desktop Doctor

Desktop Doctor is not compliant with Windows Vista.

Future releases of Desktop Doctor are expected to resolve all Vista issues. 

Video Instant Messenger 2.0

 

The limited release of VIM 2.0 is not compliant with Vista.

The future launch of VIM 3.0 will be compliant with Windows Vista. 

McAfee Security Suite

 

McAfee Security Suite is not compliant with the 64-bit version of Windows Vista. 

Currently, the McAfee Security Suite is compliant with the 32-bit version of Windows Vista.  McAfee Security Suite support for the 64-bit version of Windows Vista will be coming soon.   

CD 4.0 or Customer Self-Installation Kit (SIK)

  • Installation fails after connectivity check.
  • Customers and technicians are unable to successfully complete the installation.
  • A fix is currently being worked on and will be deployed soon. 
  • Within the Microsoft Vista operating system, the TCP/IP settings must manually be changed from 'static' to 'DHCP'. 

Find this article at:

http://customer.comcast.com/help-and-support/internet/issues-with-windows-vista/