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Support XFINITY Internet Maintaining a Healthy Computer

Introduction

Keep your computer running smoothly with simple regular tasks that boost performance.

Overview

Over time, you might notice your computer or laptop’s performance slowing down. But there are several easy steps you can take to help your computer run smoothly. By regularly performing these small tasks, you can avoid larger problems down the road and get the most from your machine.

Keep a Clean Desktop

Do you often save pictures, Word documents, videos, and more to your computer’s desktop? A cluttered desktop doesn’t just make it harder to find your files – it can actually slow down your computer as well.

If your desktop is jam-packed, you’ll want to organize them into more manageable folders.

Your computer should come equipped with folders you can use, like My Documents or Pictures. Simply drag files from the desktop and drop them into the folder of your choice until the desktop is clean.

Note: Icons on your desktop that open programs like Word or Photoshop are only shortcuts, not actual files, so you don’t need to move them.

Find out ways to troubleshoot a slow computer.

Avoid Pop-up Ads

Pop-up ads can come from websites and from spyware that has been installed on your computer without your knowledge. These ads aren’t just intrusive – they can also slow down your computer. Here’s how to avoid pop-ups so you can surf the web without interruption.

Scan for spyware

If you’re encountering pop-up ads, you may have spyware on your computer. If so, you’ll want to run a spyware scan.

To do so, simply download and install the XFINITY Toolbar, available here. You can schedule regular scans of your computer or run a scan whenever you want.

Block pop-ups

Some pop-ups are embedded in a website and will appear when you visit. To block these ads, you’ll have to install a "pop-up blocking" program.

The free XFINITY Toolbar also features a pop-up blocking tool. Download the XFINITY Toolbar here.

Find out more about how to protect your computer from viruses, avoiding untrustworthy sites and blocking spam.

Clear Your Cache

Web browsers save copies of recently visited web sites in a cache. This way, instead of reloading a page completely when you come back, it can use the saved copy. This makes browsing quicker, but if it gets too full it can slow you down.

To fix this, you can clear your cache. (Note: This will not affect any bookmark lists of sites you’ve created in your browser.) Here’s how to do it.

Clearing Cache in Safari

  1. Click Safari on the toolbar and then select Empty Cache from the drop-down menu.
  2. A confirmation window will appear. Select Empty.

Clearing Cache in Internet Explorer

  1. Click the Tools button and select Internet Options from the drop-down menu.
  2. Under Browsing History, click the Delete button.
  3. Under Temporary Internet Files, click the Delete Files button.
  4. A confirmation window will appear. Click Yes.
  5. From the Delete Browsing History window, click Close.
  6. Click Close.

Clearing Cache in Firefox

  1. Select Tools from the top menu and select Options from the drop-down menu.
  2. Click the Privacy button from the left menu.
  3. Select Cache from the Privacy list and click Clear.
  4. Click OK to return to Firefox.

Clear Your History

Web browsers also keep a record of every website you’ve ever visited, called your browsing history. Deleting your browser history can boost computer performance. To do it, just follow these simple steps.

Clearing your cache in Safari

  1. Click History in the toolbar and select Clear History from the drop-down menu.
  2. A confirmation window will appear. Select Clear.

Clearing your browser history in Firefox

  1. Select Tools from the top menu and select Options from the drop-down menu.
  2. Click the Privacy button from the left menu.
  3. Select History from the Privacy list and click Clear.
  4. Click OK to return to Firefox.

Clear and Disable Cookies

Cookies are small bits of data put on your computer when you visit a website. Cookies store online preferences so that when you return to a site, it remembers things like your username at an online store.

Cookies aren’t harmful, but clearing your cookies can boost computer performance.

Note: Clearing your cookies will mean that sites which normally remember your login information, like social networking sites or online shopping sites, will need you to re-enter usernames and passwords the next time you visit.

Here’s how to delete cookies in several different browsers.

Clearing Cookies in Safari

  1. Select Safari from the toolbar and select Preferences… from the drop-down menu.
  2. Click the Privacy button.
  3. Click Remove All Website Data.
  4. A confirmation window will appear. Click Remove.

Clearing Cookies in Internet Explorer

  1. Click the Start button and select Control Panel from the menu.
  2. Select Internet Options.
  3. In the General tab, select Delete.
  4. Click the check box next to Cookies.
  5. Click Delete.
  6. Click OK.

Clearing Cookies in Firefox

  1. Select Tools from the top menu and select Options from the drop-down menu.
  2. Click the Privacy button from the left menu.
  3. Select Cookies from the Privacy list and click Clear.
  4. Click OK to return to Firefox.
You can also set your browser to disable cookies so that none are saved. Once you disable cookies on your computer, they will be disabled no matter which web browser you use. Here’s how to disable cookies on Internet Explorer for both Windows and Mac computers.

Disabling Cookies in Windows

  1. Select the Tools menu and then click Internet Options.
  2. Select the Privacy Tab.
  3. Move the slider up or down depending upon your preferred level of security.

Disabling Cookies in Mac

  1. Select Edit and click Preferences from the drop-down menu.
  2. Under the Receiving Files option, select Cookies.
  3. Next to When receiving cookies, select your preferred level of security.
  4. Click OK.

Find this article at:

http://customer.comcast.com/help-and-support/internet/maintaining-a-healthy-computer/