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Support XFINITY Internet Securing Your Wireless Gateway Network

Introduction

Protect your wireless home network from unwanted outside users, viruses and other threats.

Overview

If you leave your wireless network unprotected, other people can use your Internet connection, access files on your computers, and even get their hands on private information like passwords and credit card numbers.

What is the Admin Tool Username and Password used for?

If you have a wireless gateway, it is important that you familiarize yourself with the Admin Tool. The Admin Tool allows you to adjust:
  • Your network settings
  • Your Wi-Fi SSID (network name)
  • Your Wi-Fi Network Key (password)
  • Parental Controls

Logging into the Admin Tool allows you to view or change your home network settings. Every wireless gateway comes with the same default Admin Tool username and password. Therefore, Comcast recommends changing the Admin Tool password to further secure your home network. Steps to achieve this are outlined below.
  • Default Username (case sensitive): admin
  • Default Password (case sensitive): password

Note: The username and password that you will use to login to the Admin Tool is not the same as the Network Name (SSID) and Network Key (Password) that you use to gain access to your wireless network.

Change Your Wireless Gateway Admin Tool Password

  1. Open a web browser and enter the web address http://10.0.0.1. This will take you to the Admin Tool for your wireless gateway.
    • Note: When attempting to change your Wi-Fi Network Name (SSID) and/or Password using the http://10.0.0.1 portal, you must either be using a hard-wired/Ethernet connection or you must be connected to your in-home Wi-Fi network (not XFINITY WiFi or XFINITY Home Wi-Fi connections). If you change Wi-Fi settings while you are on your home network, you will lose access to the Wi-Fi session and will need to reconnect using your new Wi-Fi Network Name (SSID) and/or Password.
  2. Enter “admin” in the username field and “password” in the password field.
  3. Click Login.
    Login screen for wireless gateway's Admin Tool. Username and Password fields at left, Login button below them.
     
  4. Click Change Password at the top right.
    Wireless gateway Admin Tool - Gateway > At a Glance screen. The Change password link is in the upper right corner.
     
  5. Enter a new password in the New Password field. The password must be at least 8 characters long. It should contain both upper and lower case letters and at least 1 number.
  6. Re-enter your new password in the Re-enter New Password field and click Save.
    • Note: Make sure you remember your new password to access the Admin Tool in the future.
      Wireless gateway Admin Tool - change password screen. Top to bottom, the fields are Current Password, New Password, Re-enter New Password. Save and Cancel buttons below.

Change Your Network Name (SSID) and Network Password (Key)

Every wireless gateway comes with a unique Network Name (SSID) and Network Password (Key), located on the bottom label. We’ve optimized this information to secure your wireless network, and recommend that you leave this login information unchanged. For more information on how to change your Network Name (SSID) and Network Password (Key), see Wireless Gateway Guides.

Your Wireless Gateway's Default Security Mode

The default security mode for every wireless gateway is WPAWPA2-PSK (TKIP/AES), which provides optimal security and performance for newer computers. This is a form of WPA security, an advanced mode of wireless security that is extremely difficult to bypass.

PSK stands for Pre-Shared Key, which means you get all the benefits of WPA security without the complicated set-up it otherwise requires. If you have an older computer, you may need to change the security mode to one that is compatible with your device. WPA security is incompatible with some older operating systems. If you don’t use a wireless gateway, you can check your security mode at your router’s administration site.

Find this article at:

http://customer.comcast.com/help-and-support/internet/securing-wireless-gateway-network/