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A 'bot' is a malicious form of software that uses your computer without your knowledge to send spam, host a phishing site, or steal your identity by monitoring your keystrokes.
A number of signs can tell you if your computer may be infected with a bot, including:
Comcast identifies infected computers in several ways. First, we gather data from reputable Internet research groups that specialize in bot identification. This data includes a list of Internet Protocol (IP) addresses that are either infected or belong to bot command and control channels. Second, we look for malicious behavior such as spam, denial of service attacks and repeated connections requests to known command and control channels. We then aggregate this data to confirm whether one or more of your computers has been infected.
Our technique does not detect bots based on the online activities, protocols or applications you use.
No anti-virus software detects 100% of viruses, so you may still receive the Constant Guard™ Service Notice even if you’ve run your own scan. The problem could be also caused by other parties (e.g. friends or family members) who’ve connected their computers or IP-enabled devices to your network in the past. Have them scan their computers or other IP-enabled devices for possible infections.
Additionally, if you have a wireless access point that is not password-protected, other people with infected computers may have connected to your network. Password-protect your wireless access point to prevent unauthorized access to your network.
For more information or help with removing a bot, please visit xfinity.com/bothelp.
Find out if your computer has anti-virus software already installed. Follow some quick steps at XFINITY Internet Help & Support to make the determination.
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