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What you need to know to improve your XFINITY Connect experience.
If you’re having trouble logging in, here are a couple things you can try:
Looking for messages that haven’t turned up? Here are a few things to check:
We recommend you use the Full version of XFINITY Connect instead of the Lite version to take full advantage of all the features XFINITY Connect has to offer. Learn more about the difference between the two versions.
Here are some tips for free upgrades to get in the Full version:
You should also check your General Preferences in XFINITY Connect to see if you are set to automatically use the Lite or Full version.
Some older operating systems or hardware may not work correctly with XFINITY Connect or may force you to use the Lite version. Examples include Windows 98 or Macintosh OS 9.2. Check with your computer's manufacturer for information about upgrades. Learn more about the browsers Comcast supports with XFINITY Connect.
Did you know that XFINITY Connect lets you collapse the ad on the right-hand side of the screen for your entire session, as long as you're logged in? Click on the arrow by the ad and it will go away until the next time you log in.
If you change your screen resolution or other settings, you may need to log out and log back in before the changes will completely take effect. Logging out and logging back in should resolve any display issues you encounter.
Discover the differences between XFINITY Connect and XFINITY Connect Lite. Take a look and find out which version fits your needs.
Get the information you need about which browsers are supported by XFINITY Connect. Find out if your browser is one of them!
Find ways to troubleshoot playback and video quality issues on the XFINITY® TV Application.
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