Xfinity Voice

A smarter home phone service with freedom and features you want

Getting Started

Using Call Forwarding

Never miss a phone call. Forward all incoming calls to another phone number with Call Forwarding, or designate certain incoming phone numbers to be forwarded with Selective Forwarding.

Using Call Waiting

Call Waiting lets you take a second call without disconnecting the first. When you’re on the phone, a Call Waiting tone alerts you when you have another incoming call and you simply put the first caller on hold while you answer the second.

Download the user guide for your area

The XFINITY Voice user guide has specific information about products and services offered in your area. If you're not signed in, you will be asked to give us your address.

Using 3-Way Calling

Connect with family, friends and colleagues all at one time using 3-Way Calling.

Managing your XFINITY Voice service with XFINITY Connect

The Call Manager allows you to manage your XFINITY Voice preferences directly from XFINITY Connect .

Special notice for XFINITY Voice Unlimited Select customers

XFINITY Voice Unlimited Select is now available in specific areas. Learn more about getting this service and all of its features.

Problem-Solving

Troubleshooting dial tone issues

No dial tone on your phone? We'll tell you what to do.

Report threats with Call Trace

Learn how to set up Call Trace and protect yourself from caller harassment.

Beyond the Basics

Order an XFINITY Voice modem battery

Comcast provides battery back-up to ensure that your XFINITY Voice service remains available for up to eight hours in the event of an electrical power outage.

Emergency 911 information

E911 is the added benefit that your telephone number and location are automatically transmitted to local emergency medical, fire, and law enforcement agencies during a 911 call.

Fax services and XFINITY Voice

Find out if certain fax machines will work with your XFINITY Voice service.

Help for the hearing impaired

The Telecommunications Relay Services enables people who have difficulty speaking or hearing to us a standard voice telephone. Calls are facilitated by a communications assistant who serves as the link in the conversation between Comcast and the customer.

 

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Sign In to get these great features and more:

  • Real-time service connection status
  • Appointment reminders

 

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