Support XFINITY Voice Activate Voice 2go

Introduction

Use the XFINITY Connect app to make outgoing calls with your home phone number. Use up to 4 additional personal phone numbers, provided by Comcast, for you and your family to make outgoing calls and use the Advanced Call Forwarding service.

For details about the XFINITY Connect app, see XFINITY Connect App FAQs for Smartphones.

Activate Voice 2go Using the XFINITY Connect App

  1. Download the XFINITY Connect app from the Google Play store or iTunes
  2. If you are eligible for Voice 2go, you will automatically be directed to a setup page when you launch the XFINITY Connect app. If you dismiss the prompt to enable Voice 2go setup, you can bring it back up by pressing the Call button on the bottom tray of the XFINITY Connect app.
    Voice 2 go set up screen with a Cancel button at the bottom left and a Get Started button at the bottom right.
     
  3. Tap on Get Started.
  4. After signing up, you will have the option to activate both Outbound Calls and Incoming Calls. Text Messaging will be automatically activated.
    Set up screen with option to activate inbound and outbound calls by sliding the appropriate Preference button on or off.  At the bottom of the screen choose "Not Now" (left) or "Continue" (right).
     
  5. Read the Terms & Conditions, and then press Accept.
    The terms and conditions are presented with an option to "Decline" (bottom left) or "Accept" (bottom right).
     
  6. On the confirmation screen, the blue text will appear contextually depending on your choice to activate Inbound or Outbound calling, or both.
    The Voice 2go congratulations screen summarizes your selections for inbound and outbound calls and includes a message that it may take several minutes to complete the activation.  There is an OK button at the bottom of the window.
     

Voice 2go Platform Upgrades

If you haven’t already done so, you may need to upgrade your XFINITY Voice service in order to activate the features associated with Voice 2go. If an upgrade is necessary, you will receive additional notifications when signing up for Voice 2go via the XFINITY Connect app. Note that during the first part of the upgrade and activation process, your home phone service will be temporarily unavailable. Once completed, your modem will automatically reset to apply Voice 2go correctly.
A sign up screen for Voice 2go to go displays a "Cancel" button (left) and a "Get Started" button (right).

Message indicating that XFINITY Voice service will not be available during the activation of voice to go and that the process routinely takes 4 to 8 minutes but could take as long as 20 minutes.  At the bottom the options are "Decline" (left) and "Accept" (right).

A thank you message indicates that the upgrade is almost done and may take up to 30 minutes to complete.  At the bottom is an "OK" button.

Tapping the Call button during the upgrade process will bring you to a pending status screen.
A screen marked account pending has a reminder that the upgrade may take up to 30 minutes to complete, with an "OK" button.

Once the upgrade is complete, you will be redirected to accept Inbound calls, Outbound calls and the Terms of Service.

Modem Replacement

If an upgrade to your XFINITY Voice service is necessary to activate Voice 2go, it may also be determined that you need to upgrade your modem as well. If so, you will be given the option to replace your modem for free via live chat or by calling 855-242-3693.
Message indicates that we need to upgrade your modem before Voice 2go can be activated.  The buttons at the bottom are "Cancel" (left) and "Live Chat" (right).

Local With More Customers

If you are currently a Local With More subscriber, you will need to upgrade to XFINITY Voice Unlimited in order to be eligible for Voice 2go. However, you are still able to opt-in for Text Messaging free of charge.
A message states that you are eligible for text messaging only at no extra charge with "Decline" (left) and "Continue" (right) buttons at the bottom of the screen.

Creating a Personal Phone Number for use with Voice 2go

For instructions on how to activate Voice 2go on your personal telephone numbers, please see How to Activate Voice 2go on Personal Telephone Numbers.

Find this article at:

http://customer.comcast.com/help-and-support/phone/activate-voice-2go/