Comcast

Menu
Support XFINITY Voice XFINITY Voice Features: Call Screening

Introduction

Call Screening allows you to create a list of up to 12 callers who will receive an announcement saying that you aren’t available.

This feature is not to be confused with Anonymous Call Rejection, which blocks calls from callers who have their Caller ID information suppressed.

Here's How to Manage Call Screening from Your Home Phone

To Activate Call Screening

  1. Lift the receiver and listen for the dial tone.
  2. Press *60.
  3. Follow the prompts to activate the feature and to add, delete or review the numbers on your list.
    • When creating your list, include the area code for local and long distance numbers.

To Deactivate Call Screening

  1. Lift the receiver and listen for the dial tone.
  2. Press *80.
  3. When prompted, press 3 to turn the feature off.

Here's How to Manage Call Screening Online

If You Have XFINITY Voice and XFINITY Internet

  1. Access XFINITY Connect.
  2. Select the Email icon.
  3. Enter your primary Comcast ID and password.
  4. Go to the Preferences tab
  5. Select Call Manager.
  6. Select Call Screening.
  7. Click the Selective Call Rejection check-box.
  8. Click Add to add a new telephone number or highlight an existing number.
  9. Then click Add again.
  10. To add Anonymous Call Rejection as well, click the appropriate check-box.
  11. Click Save.

If You Have XFINITY Voice Only

  1. Access XFINITY Connect.
  2. Select the Voice & Text icon.
  3. Sign in using your XFINITY Voice telephone number and voicemail password.
  4. You will see a message about XFINITY Connect. Click Register to register your Comcast ID. This will allow you to access your voice account through XFINITY Connect.
    • Note: If you do not click Register, you will be redirected to the registration page automatically.
  5. Go to the Preferences tab.
  6. Select Call Manager.
  7. Select Call Screening.
  8. Click the Selective Call Rejection check-box.
  9. Click Add to add a new telephone number or highlight an existing number.
  10. Then click Add again.
  11. To add Anonymous Call Rejection as well, click the appropriate check-box.
  12. Click Save.

Call Screening Guidelines

  • The following numbers cannot be added to your Call Screening list:
    • Your XFINITY Voice/home telephone number.
    • Telephone numbers beginning with area codes 900, 500, 700, or 976.
    • Telephone numbers with extension 555.
    • 911 telephone numbers.
    • 411 telephone numbers.
  • Long distance numbers may be added to your list. Enter the 10-digit number to block the number (area code + seven-digit number); do not enter a 1 at the beginning of the number.
  • Call Screening cannot be turned on unless there is at least one number your Call Screening list.
  • Call Screening does not rely on Caller ID to operate; inbound callers who have blocked their Caller ID will still be blocked.
  • The Call Screening feature takes priority over other features such as Anonymous Call Rejection and Call Forwarding. For example:
    • If you have Anonymous Call Rejection activated, a caller from a number on your Call Screening list will receive a message stating you are not available instead of receiving a message requesting that the Caller ID information be un-blocked.
    • If you have Call Forwarding activated, a caller from a number on your Call Screening list will receive a message stating you are not available, and the call will not be forwarded.

See Also:

Find this article at:

http://customer.comcast.com/help-and-support/phone/call-screening/