Listen to your voicemail messages

To listen to voicemail messages from the Digital Voice Center

1. Access the voicemail page in the Call History section—this will open a page listing all of your voice mail messages.
2. To play back a selected message, click on the arrow next to the message you want to hear—a media player will open up with your voice mail message loaded. 
3. To listen to the message, click the Play button on the player.

To access and manage your voicemail online

If you have both XFINITY Voice and XFINITY Internet service, we recommend using XFINITY Connect:

1. Access XFINITY Connect from www.xfinity.com.
2. Select the Email icon.
3. Enter your primary user name and password.
4. Click the Voice tab and you’ll see your call records. 

If you only have XFINITY Voice:

1. Go to www.xfinity.com.
2. Select the Voicemail icon.
3. Log into the Digital Voice Center.

Additional notes

Each voicemail message can be up to five minutes long. Your entire voice mailbox can store up to 225 minutes of messages. There isn’t a limit on the length of time your voicemail messages will remain available.

The automatic playback control manages whether or not your voicemail automatically plays a new message once you dial into your voicemail system, or if you want to be prompted by the system to listen to your messages.

To set automatic playback from your home phone

1. Access the voicemail system.
2. From the main menu, press 4 for personal options.
3. Press 2 for administrative options.
4. Press 1 for general options
5. Press 4 for message detail playback options.
6. You then have the following choices:

• Press 1 to toggle automatic playback of the date and time each message was received.
• Press 2 to toggle automatic playback of the name of the person leaving the message.