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Support XFINITY Voice Requirements for Caller ID on TV and Caller ID on PC

Introduction

In order to use Caller ID on TV and Caller ID on PC in your home, please check the requirements needed.

Caller ID on TV and Caller ID on PC Requirements

For Caller ID on TV

You will need:
  • XFINITY TV – Digital Starter level of service or above.
  • A qualified Comcast-provided digital set-top box (please see the list of compatible set-top boxes below).
  • XFINITY Voice service.

For Caller ID on PC 

You will need:
Note: Service is not available in all areas.

Frequently Asked Questions: Links

Caller ID on TV

Caller ID on PC

Caller ID on Mobile Devices

Compatible Equipment


The following digital cable boxes are compatible with Caller ID.  For example images of these devices, see the Comcast Device Information page at http://devicelibrary.cable.comcast.com/devicelibrary/index?page=home.

Motorola High Definition (HD) Compatible Set-Top Boxes

  • DCH 3200 SD/HD, All Digital, M-Card Host
  • DCT 5100 SD/HD, Analog/Digital
  • DCT 6200 SD/HD, Analog/Digital
  • DCX 3200 SD/HD, All Digital, M-Card Host
  • RNG150N (DCX3200 P2) SD/HD, All Digital, M-Card Host

Motorola HD Digital Video Recorders (DVRs)

  • DCT 6208 HD, Analog/Digital, Single Tuner
  • DCT 6412 HD, Analog/Digital, Dual Tuner
  • DCT 3412 HD, All Digital, Dual Tuner
  • DCT 3416 HD, All Digital, Dual Tuner
  • DCH 6416 HD, Analog/Digital, Dual Tuner, M-Card Host
  • DCH 3416 HD, All Digital, Dual Tuner, M-Card Host
  • DCT 6416 HD, Analog/Digital, Dual Tuner
  • DCX3400 HD, All Digital, Dual Tuner, M-Card Host
  • RNG200N (DCX3501M) HD, All Digital, Dual Tuner, M-Card Host

Motorola Standard Definition (SD) Set-Top Boxes

  • DCT 700 SD, All Digital
  • DCT 2500 SD, Analog/Digital
  • DCH 70 SD, All Digital, M-Card Host
  • DCH 100 SD, All Digital, M-Card Host
  • DCT 2524

Pace/Cisco DVRs and Set-Top Boxes

  • TDC 577X Vegas SD, All Digital, Dual Tuner DVR, M-Card Host
  • TDC 575D Vegas SD, All Digital, Dual Tuner DVR
  • RNG 110 HD, All Digital, M-Card Host
  • Pace RNG 110 with RF HD, All Digital, M-Card Host
  • RNG150N Only available in select trial markets
  • RNG200N Only available in select trial markets

Cisco/Scientific Atlanta Set-Top Boxes

  • 2000/3000 SD, Analog/Digital
  • 2100/3100 SD, Analog/Digital
  • 2200/3200 SD, Analog/Digital
  • 3250 SD, Analog/Digital
  • 4250C SD, Analog/Digital M-Card Host
  • Cisco RNG 100 SD, All Digital, M-Card Host
  • 3100HD HD, Analog/Digital
  • 3250HD HD, Analog/Digital
  • 4250HDC HD, Analog/Digital, M-Card Host
  • Cisco RNG150 HD, All Digital, M-Card Host, Supports 3D Programming
  • Cisco RNG150N HD, All Digital, M-Card Host, Supports 3D Programming

Cisco/Scientific Atlanta DVRs

  • 8010 SD, DVR
  • 8300 SD, DVR
  • 8300C SD, Analog/Digital, Dual Tuner DVR, M-Card Host
  • 8010HD HD, DVR
  • 8300HD HD, Analog/Digital, Dual Tuner DVR
  • 8300HD-MR HD, DVR
  • 8300HDC HD, Analog/Digital, Dual Tuner DVR, M-Card Host
  • RNG 200 HD, All Digital, Dual Tuner DVR, M-Card Host, Supports 3D Programming
  • RNG 200N HD, All Digital, Dual Tuner DVR, M-Card Host, Supports 3D Programming

X1 DVRs and Set-Top Boxes

  • Pace XG1 HD, DVR
  • Arris XG1 (XG1-M) HD, DVR
  • RNG150C P2 HD
  • RNG150N P2 HD

Find this article at:

http://customer.comcast.com/help-and-support/phone/requirements-for-universal-caller-id/