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Support XFINITY Voice Requirements for Caller ID on TV and Caller ID on PC

Introduction

In order to use Caller ID on TV and Caller ID on PC in your home, please check the requirements needed.

Caller ID on TV and Caller ID on PC Requirements

For Caller ID on TV

You will need:
  • XFINITY TV – Digital Starter level of service or above.
  • A qualified Comcast-provided digital set-top box (please see the list of compatible set-top boxes below).
  • XFINITY Voice service.

For Caller ID on PC

You will need:
Note: Service is not available in all areas.

Frequently Asked Questions: Links

Caller ID on TV

Caller ID on PC

Caller ID on Mobile Devices

Compatible Equipment


The following digital cable boxes are compatible with Caller ID:

Motorola High Definition (HD) Compatible Set-Top Boxes

  • DCH 3200
    SD/HD, All Digital, M-Card Host
    DCH 3200 set-top box.
     
  • DCT 5100
    SD/HD, Analog/Digital
    DCT 5100 set-top box
     
  • DCT 6200
    SD/HD, Analog/Digital
    DCT 6200 set-top box.
     
  • DCX 3200
    SD/HD, All Digital, M-Card Host
    DCX 3200 set-top box.
     
  • RNG150N (DCX3200 P2)
    SD/HD, All Digital, M-Card Host
    RNG150N (DCX3200 P2) set-top box.
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Motorola HD Digital Video Recorders (DVRs)

  • DCT 6208
    HD, Analog/Digital, Single Tuner
    DCT 6208 DVR set-top box.
     
  • DCT 6412
    HD, Analog/Digital, Dual Tuner
    DCT 6412 DVR set-top box.
     
  • DCT 3412
    HD, All Digital, Dual Tuner
    DCT 3412 DVR set-top box.
     
  • DCT 3416
    HD, All Digital, Dual Tuner
    DCT 3416 DVR set-top box.
     
  • DCH 6416
    HD, Analog/Digital, Dual Tuner, M-Card Host
    DCH 6416 DVR set-top box.
     
  • DCH 3416
    HD, All Digital, Dual Tuner, M-Card Host
    DCH 3416 DVR set-top box.
     
  • DCT 6416
    HD, Analog/Digital, Dual Tuner
    DCT 6416 DVR set-top box.
     
  • DCX3400
    HD, All Digital, Dual Tuner, M-Card Host
    DCX3400 DVR set-top box.
     
  • RNG200N (DCX3501M)
    HD, All Digital, Dual Tuner, M-Card Host
    RNG200N (DCX3501M) DVR set-top box. 
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Motorola Standard Definition (SD) Set-Top Boxes

  • DCT 700
    SD, All Digital
    DCT 700 SD set-top box. 
     
  • DCT 2500
    SD, Analog/Digital
    DCT 2500 SD set-top box.
     
  • DCH 70
    SD, All Digital, M-Card Host
    DCH 70 SD set-top box.
     
  • DCH 100
    SD, All Digital, M-Card Host
    DCH 100 SD set-top box.
     
  • DCT 2524
    DCT 2524 SD set-top box.
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Pace/Cisco DVRs and Set-Top Boxes

  • TDC 577X Vegas
    SD, All Digital, Dual Tuner DVR, M-Card Host
    TDC 577X Vegas set-top box.
     
  • TDC 575D Vegas
    SD, All Digital, Dual Tuner DVR
    TDC 575D Vegas set-top box.
     
  • RNG 110
    HD, All Digital, M-Card Host
    RNG 110 set-top box.
     
  • Pace RNG 110 with RF
    HD, All Digital, M-Card Host
    Pace RNG 110 with RF set-top box. 
     
  • RNG150N
    Only available in select trial markets
    RNG150N set-top box.
     
  • RNG200N
    Only available in select trial markets
    RNG200N set-top box.
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Cisco/Scientific Atlanta Set-Top Boxes

  • 2000/3000
    SD, Analog/Digital
    2000/3000 set-top box.
     
  • 2100/3100
    SD, Analog/Digital
    2100/3100 set-top box.
     
  • 2200/3200
    SD, Analog/Digital
    2200/3200 set-top box.
     
  • 3250
    SD, Analog/Digital
    3250 set-top box.
     
  • 4250C
    SD, Analog/Digital M-Card Host
    4250C set-top box.
     
  • Cisco RNG 100
    SD, All Digital, M-Card Host
    Cisco RNG 100 set-top box.
     
  • 3100HD
    HD, Analog/Digital
    3100HD set-top box.
     
  • 3250HD
    HD, Analog/Digital
    3250HD set-top box.
     
  • 4250HDC
    HD, Analog/Digital, M-Card Host
    4250HDC set-top box.
     
  • Cisco RNG150
    HD, All Digital, M-Card Host, Supports 3D Programming
    Cisco RNG150 set-top box.
     
  • Cisco RNG150N
    HD, All Digital, M-Card Host, Supports 3D Programming
    Cisco RNG150N set-top box.
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Cisco/Scientific Atlanta DVRs

  • 8010
    SD DVR
    8010 DVR set-top box.
     
  • 8300
    SD, DVR
    8300 DVR set-top box
     
  • 8300C
    SD, Analog/Digital, Dual Tuner DVR, M-Card Host
    8300C DVR set-top box
     
  • 8010HD
    HD, DVR
    8010HD DVR set-top box
     
  • 8300HD
    HD, Analog/Digital, Dual Tuner DVR
    8300HD DVR set-top box.
     
  • 8300HD-MR
    HD, DVR
    8300HD-MR DVR set-top box.
     
  • 8300HDC
    HD, Analog/Digital, Dual Tuner DVR, M-Card Host
    8300HDC DVR set-top box.
     
  • RNG 200
    HD, All Digital, Dual Tuner DVR, M-Card Host, Supports 3D Programming
    RNG 200 DVR set-top box.
     
  • RNG 200N
    HD, All Digital, Dual Tuner DVR, M-Card Host, Supports 3D Programming
    RNG 200N DVR set-top box.
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XFINITY TV on the X1 Platform DVRs and Set-Top Boxes

  • Pace XG1
    HD, DVR
    PAce XG1 DVR set-top box
     
  • Arris XG1 (XG1-M)
    HD, DVR
    Arris XG1 DVR set-top box
     
  • RNG150C P2
    HD
    RNG150C P2 set-top box.
     
  • RNG150N P2
    HD
    RNG150N P2 set-top box. 

Find this article at:

http://customer.comcast.com/help-and-support/phone/requirements-for-universal-caller-id/