Why do I see "To be announced" in the TV Listings instead of program titles?
If power is lost to the digital set-top box, up to 14 days of data for hundreds of channels needs to be reloaded. Data will begin to reload once power is restored. No action is required.
Why is my remote control not responding to any button presses?
Press the Cable button on your remote and then try to change the channel. If nothing happens, check the batteries for possible replacement. If the remote still doesn't work, press the arrow button on the front of the Digital Set-Top Box. If the channel changes, then most likely you have a faulty remote that may need to be replaced. If you are having an issue with a specific button, that button may be inactive and reserved for future features.
How do I control what my child watches?
With Parental Controls features, you can restrict the viewing of certain material on your TV. You can set a lock to restrict viewing by rating, such as R or NC-17, or restrict viewing by program title. You can also lock certain channels. For more information, refer to the Parental Controls section, visit our website at http://www.comcast.com/parentalcontrols
or call 1-866-781-1888
What if I forget my Parental Control PINs?
Visit Set up online parental controls
and follow the instructions to reset your PIN. After they’re reset, you’ll be able to enter your new Parental Controls code.
How do I get rid of the red light that is appearing on the front of my Digital Set-Top Box?
This is the Message Center Indicator notifying you that you have received a new message from Comcast announcing new services, special promotions and other information. When you have a message, an envelope indicator will appear on the Main Menu and TV Listings screens, and a red light will appear on your Digital Set-Top Box. You can access the Message Center by selecting Messages from the Main Menu. Once you have read all new messages or deleted them, the red light will no longer appear.
Why did a program not record even though the guide indicated with a red dot that it was set to record?
You cannot set a DVR recording unless you have a DVR set-top box and subscribe to DVR service. You can see a VCR recording if you have a VCR properly connected to your digital set-top box, which is why there is still a record option. If you do not have a DVR, or a VCR is not connected, you will not be able to record a program. However, a recording indicator will still appear in the guide when you press Record on the remote control or select Record from the Program Information screen.
Is it necessary to get a new TV to watch HDTV?*
To receive HD, a high-definition television is required. Once you have an HDTV, an HD set-top box from Comcast will enable you to enjoy the enhanced picture, sound and wide-screen format of high-definition programming.
How often are new movies and programs added to XFINITY On Demand?
The library of XFINITY On Demand programs is ever changing, with movies and shows added every day. New-release movies are added every week. For a complete look at the programming available, go to the XFINITY On Demand Menu and select the categories that interest you. Many trailers or previews are also available. To learn more about programs currently available from XFINITY On Demand, go to xfinity.com/ondemand
XFINITY Internet and XFINITY Voice
How can I set my home page to xfinity.com?
When your Internet Explorer browser is open, select the Tools drop-down menu and select Internet Options. In the home page address box, type http://www.xfinity.com and then click OK to accept.
How many email addresses come with my xfinity.com subscription?
You are able to create up to seven email addresses associated with your account. To add an email address, sign in at xfinity.com under your Primary Account. Select the My Account link on the xfinity.com home page. In the Email Settings table, select Create Additional Email Accounts.
What should I do if I misplaced my Comcast username or password?
If you do not remember or have lost your Comcast username and password, please contact us
. If you forgot your password, go to https://login.comcast.net/forgotpwd
and simply enter your Comcast ID or email address and it will start the password reset process.
Where can I find online help with my XFINITY Internet service?
For questions with your XFINITY Internet service, please visit the Learning Center under Top Questions on xfinity.com. To chat with a customer service representative for assistance, contact us
What is the difference between comcast.com and xfinity.com?
Customers can visit comcast.com to purchase or learn more about XFINITY products and services. You can also manage your account online. In addition, comcast.com provides general company information, including investor information, diversity, community involvement, career information and customer support.
Customers can visit xfinity.com to check their email and voicemail or find out what's on TV. In addition to finding the latest news and videos, customers will find access to movies, games and online photo sharing.
What is a One-Click Fix?
One-Click Fixes are designed to perform many common tasks with just one click. Tasks that involve a series of steps, such as clearing your history or clearing temporary Internet files, can now be performed quickly and easily. The first time you run a One-Click Fix, you may be prompted to download and install Web controls. This program is a very small download and will only need to be installed once.
How do I increase the speed of my connection?
or go online to xfinity.com to find out which high-speed Internet option is best for you.