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Support XFINITY Voice What's Included in an XFINITY Self Installation Kit

Introduction

Comcast offers a variety of options to self-install your services. Each Self Installation Kit package comes with everything you need to quickly and easily set up your devices and activate your services. Choose the appropriate link below to learn more about the contents of each XFINITY Self Installation Kit:

Features

Each Self Installation Kit contains the following:

  • “Fold-over” red cover with overview instructions
  • QR code that can be scanned by mobile devices; provides access to installation videos, activation page and FAQs
  • Environmentally-friendly materials
  • Simple instructions in a Quick Start Guide
  • Prepaid UPS shipping label along with a letter explaining all your options for returning Comcast equipment

FAQs

Do I need any tools to set up my XFINITY devices?
You do not need any tools to connect your devices. XFINITY Self Installation Kits come with the devices and connection wiring to set up your XFINITY services in just a few fast and easy steps!

How do I activate my services?
You can activate your XFINITY services through a click of the mouse or by a simple phone call! Once you have set up and connected all of your devices, you can activate online at www.comcast.com/activate or call 1-855-OK-BEGIN.

When do I activate my services?
For most orders, activation can be done any time between the day the equipment arrives and up to 7 days after the requested completion date on the order, to avoid failure of the order. You should receive your Requested Completion Date when you set up your order through a Comcast agent. For XFINITY Voice orders with a ported phone number, the XFINITY Voice service must be activated on the FOC (Firm Order of Commitment) date (also received at the time you place your order). Failure of an XFINITY Voice order can result in loss of dial tone and/or the phone number.

All Self Installation Kits include activation information. You can find it in your red XFINITY folder. For more information, see How to Activate Your Self Installation Kit Devices.


Pricing Information

Shipping and handling charges apply and may vary by area. Self Installation Kit fee may apply and vary by area.

Find this article at:

http://customer.comcast.com/help-and-support/phone/what-is-included-in-an-xfinity-self-install-kit/