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Introduction

Protect yourself against fraudulent emails.

Get Educated

What is email phishing? Phishing is a method used by Internet scammers who imitate real companies in email messages to entice people to share user names, passwords, account information or credit card numbers.

Internet scammers use sophisticated lures as they "fish" for users' private information. The most common ploy is to copy the look and feel of a major web page and use that design to set up a nearly identical page that appears to be part of the company's site.

Steps You Can Take to Make Sure You Don’t Fall for Phishing Scams:

  • Be suspicious of any email or phone call that asks for your personal account information, such as user names, passwords, and account numbers.
  • Be aware that Comcast will never ask you for password information over the phone or email.
  • Comcast will never ask for billing or payment information through email. 
  • Always make sure you use a secure server when submitting credit card information. To make sure you're using a secure server, check the beginning of the web address in your browsers address bar — it should be https:// rather than just http://.
  • Microsoft has created a security update for Internet Explorer that will help you avoid phishing scams. It removes a vulnerability that could allow an attacker to misrepresent the location of a Web page in the address bar of an Internet Explorer window. We strongly urge you to download this patch if your computer has Internet Explorer installed (even if you don’t use Internet Explorer as your primary Web browser).

Think You Received a Phishing Scam Email?

Follow the steps below so our abuse team can start an investigation:

  1. Copy the email, including headers, and paste it into a new email. 
    • Please do not forward the phishing message: this will remove the email headers. 
    • Be sure to add the words "phishing email" in the subject.
  2. Send the email to our abuse team.

Follow These Suggestions if You:

  • Responded to a fraudulent email: Immediately alert your bank and/or credit card company.
  • Received spam that is phishing for information: Forward it to spam@uce.gov.
  • Think you’ve been scammed: File your complaint at www.ftc.gov. Then, visit the FTC's Identity Theft Web site at www.consumer.gov/idtheft to learn how to minimize your risk of damage from ID theft.
  • Want to learn other ways to avoid email scams and deal with fraudulent emails: Visit www.ftc.gov/spam.

Find this article at:

http://customer.comcast.com/help-and-support/wireless-internet/phishing-scams/