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If you’re having trouble connecting a WiFi enabled device to a Mobile Hotspot, or can’t use the Mobile Hotspot to access the Internet, check out our troubleshooting solutions.
Please make sure that your:
Note: if you reset your Mobile Hotspot, all settings will be restored to the original factory default values, including your Mobile Hotspot's network name (i.e. SSID) and the default password (or default WiFi Key). The SSID and WiFi Key can be found on the sticker on the bottom of your Mobile Hotspot.
Set your laptop or WiFi enabled device to automatically connect to the Mobile Hotspot. This ensures that your Internet connection will automatically be re-established. Otherwise, simply reconnect your laptop or WiFi enabled device to the Mobile Hotspot.
If you received an error message when trying to use your Mobile Hotspot to connect to the Internet, or simply can’t browse web pages, make sure that your:
Getting laptop to recognize mobile hotspot
Description for use-other-wifi-devices-with-mobile-hotspot
Describes the 4G/3G Mobile Hotspot
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