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Support XFINITY Apps Set up the XFINITY TV Remote App

Introduction

Once you set up the XFINITY TV Remote app, you can use your mobile device just as you would a remote.

Set up the XFINITY TV Remote app

  1. Download the XFINITY TV Remote app from the iTunes app store to your iPad, iPhone or iPod touch. For Android, download from Google Play. For Windows 8, download from the Windows app store.
  2. Select the XFINITY TV Remote app on your device.
    • Apple devices
      Apple Device - XFINITY TV remote app login page. 
       
    • Android smartphone
      Android smartphone - XFINITY TV Remote app login page 
       
    • Windows 8 smartphone
      Windows 8 smartphone - XFINITY TV remote app login page.

       
  3. Once logged in, you’ll be provided with your list of eligible set-top boxes.
  4. Be sure that your set-top box and TV are both turned on. When your eligible set-top boxes are displayed on the app, a message will be sent to your set-top box to match the name listed on the XFINITY TV Remote app.
  5. Tap on each set-top box to enter a name that you’ll be able to remember in the future for controlling your TVs.
  6. If you have more than one eligible set-top box, go through the same process for each set-top box in your home.
  7. After naming your set-top boxes, click Continue.
  8. Next, you’ll be asked to select the Comcast recommended guide. This recommendation will attempt to find the closest guide to the version currently on your set-top box. We recommend using this option to avoid missing channels or other lineup issues.
    Channel Lineup for TV Listings.

    If you find that the guide does not match, you can change your channel lineup in Settings at any time.
  9. Select Finish. You’re now ready to use XFINITY TV Remote app!
  10. If you have an eligible DVR on your account, DVR Manager will also be activated so that you can schedule recordings from your device.

Troubleshooting common problems

  • Make sure you have an active Internet connection.
  • Make sure the set-top box you are trying to tune is turned on and compatible with the XFINITY TV Remote app for TV control.
  • Learn more about the XFINITY TV Remote app.

Tuning your TV from the XFINITY TV Remote app

There are several ways you can tune to a TV show using the XFINITY TV Remote app:

  • In TV Listings, tap Watch on TV to tune your TV to the selected program in TV Listings.
  • In TV Listings, tap Watch Channel or the channel number/logo to tune directly to that channel.
  • In TV Listings, tap Previous Channels in the upper right-hand side of the grid. This will show you the last few channels you visited from the XFINITY TV Remote app, and you’ll see what's playing on that channel currently. Simply tap on the channel you’d like to watch now.
  • In On Demand, select Watch ON to tune your TV to the On Demand program information screen.
    • Note: You will need your Comcast remote to complete the purchase/watch for play.

Your TV will tune just as if you selected the show from the TV Listings grid or XFINITY On Demand menus using your Comcast remote.

You can also control any eligible set-top box in your home with the XFINITY TV Remote app. To select a particular set-top box connected to the TV you're watching:

Apple devices:
  1. Select the set-top box name in the upper right-hand corner of the app on your iPad or in setting for your iPhone/iPod touch.
  2. You'll see a drop down menu with all of the eligible set-top boxes that can be used with the XFINITY TV Remote app.
  3. Select the name of the set-top box you want to control.
  4. You're ready to go!

Android smartphones
:
  1. Select the set-top box name from Settings.
  2. You'll see the set-top box name you are currently controlling, and can tap to see a drop-down menu with all of the eligible set-top boxes that can be used with the XFINITY TV Remote app.
  3. Select the name of the set-top box you want to control.
  4. You're ready to go!

Windows 8 smartphones
:
  1. Select the set-top box name from TV Settings.
  2. You'll see the set-top box name you are currently controlling, and can tap to see a drop-down menu with all of the eligible set-top boxes that can be used with the XFINITY TV Remote app.
  3. Select the name of the set-top box you want to control.
  4. You’re ready to go!
Note: The last set-top box used will be saved for your next session.

For more information on this topic, please visit our Help and Support Forums.

Find this article at:

http://customer.comcast.com/help-and-support/xfinity-apps/setting-up-the-cable-tv-app/