Top tips for using the XFINITY™ TV Remote app

Get Started:

The XFINITY TV Remote app is currently available for these devices:

• Apple: iPhones (3rd generation and above), iPod touch (2nd generation and above), iPad
• Android

Systems requirements to watch xfinity.com/tv.

• Apple: OS 2.1 or greater.
• Android: OS 2.x and greater.

If the cable box you are trying to use doesn't appear in the list on your device:

1. Make sure the cable box is compatible with the device.
2. Make sure the cable box is turned on, and you have an active Internet connection. You'll need to be signed in to your Comcast® account to synch up your cable box with the device
   • Note: If your cable box isn't on the list of compatible devices, it won't appear as an option in your XFINITY TV Remote app set-up. However, you can still use the app to search for regular television programming and XFINITY® On Demand content. Future versions of the application will include the option to use the select and schedule options with even more cable boxes.
3. Make sure you have signed into the application with your Comcast.net email address or Comcast User ID and password to sync up your cable box with the device.

Find Content:

TV Listings

• Apple devices:
  • Select TV Listings.
  • Scroll to a specific channel or use the filters to narrow your choices.
  • Type a program title in the search box at the top of the app.
  • Speed scrolling allows you to quickly navigate TV listings.
  • Use the Jump to tool to go to a specific time, day or channel.
  • Adjust tuning capabilities with the channel keypad.
  • Select ONDEMAND to browse featured XFINITY On Demand Movies, TV, or Top Picks collections. 
     
• Android smartphones/tablets:
  • Press the Menu button and then select TV Listings.
  •  Scroll to a specific channel or use the filters to narrow your choices.
  •  Select ONDEMAND to browse featured XFINITY On Demand Movies, TV, or Top Picks collections. 
  • Android devices currently do not support:
    • Play Now
    • Favorites for TV Listings channels 
    • Previous Channel
    • Jump to Date / Time
    • Keypad for Channel entry and tune
    • Canceling a DVR recording from the TV Listings Grid

Change channels:

• Choose the cable box you want to watch from on your mobile device.
• Search the TV Listings to select the channel or program you want to watch (select Watch on TV or Watch Channel).
  • Select Watch ON to view an XFINITY On Demand program.
    • Please note: You will need to use your Comcast remote to confirm the purchase of an XFINITY On Demand move.
• If the program is protected by your parental control settings, you will need to use your Comcast remote to enter the 4-digit PIN you have established.
• If you're currently recording a program or watching XFINITY On Demand on your cable box, you'll need to exit to live programming before you can change the channel with your device. 

Schedule a recording:

If you have a Comcast DVR, you can schedule a recording using the XFINITY TV Remote app.
If you have trouble with activating DVR Manager, follow these quick steps:

• From the TV Listings, select the program you want to record. Just select the Record button, and you will be prompted to record the program or record the series.
• You cannot record XFINITY On Demand programs.