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Support XFINITY Apps XFINITY TV App - Android Devices: First-Time Setup

Introduction

With the XFINITY TV app, you can stream live TV and XFINITY On Demand content while connected to your in-home XFINITY network and, if you are an X1 DVR with Cloud Technology customer, you can stream completed X1 DVR recordings anywhere, anytime. You also have the ability to download X1 DVR recordings and watch them on the go from your tablet or smartphone – even offline!
Icon for the XFINITY TV app.

This article provides instructions on signing in and setting up the XFINITY TV app for the first time. Mobile data usage rates will apply when connected to any 3G/4G/LTE network.

Note: DVR features (stream and download) are only available to X1 DVR with Cloud Technology customers. Live TV and XFINITY On Demand streaming is available to all X1 customers in select markets.

First-Time Sign-In Process

  1. Download the XFINITY TV app from Google Play on your mobile device or tablet. See XFINITY TV App - Android Devices: Install App.
  2. Enter your Comcast ID and password and tap Continue.
    Xfinity log in option, enter your Comcast Email or Username and Password in the fields in the middle of the screen and tap Continue below the fields.
     
  3. Tap OK to launch the application.
    Tap OK on the left hand side of the middle of the screen to launch another application.
     
  4. Tap the Yes box to accept the Terms of Activation and proceed. Tapping the Terms of Activation text reveals the term details.
    Tap Yes on the right hand side of the middle of the screen to accept the terms and conditions.

    Terms and conditions display
     
  5. Enter a unique name for your device that you can quickly identify and tap Continue.
    Field in the middle of the screen enables you to name your device.
     
  6. If you are connected to your in-home XFINITY network, the first channel in your lineup will begin streaming.
    Example of the first channel in a user's lineup streaming.
     
  7. If you are not connected to your in-home network, you will be notified that you are connected to another network outside of your home. Tap Retry to refresh your connection status, or tap OK to watch saved recordings and downloads, as well as browse TV listings.
    Out of Home screen is displayed with option to Retry (refresh your connections) on the left hand side of the middle of the screen. Or, on the right-hand side of the middle of the screen you can select OK to watch your saved recordings or browse the TV listings.

  8. The Out Of Home icon will remain at the top of the main navigation bar when you are outside of your home network.
    Main Navigation bar displays with the out of home icon showing at the left hand side of the screen
     

Manage Devices

From the Settings menu of the XFINITY TV app, tap Manage Devices to manage which download devices are in use for the account. There can be up to 5 at a time.
XFINITY TV app: Manage Devices menu.

Customers Without X1 DVR with Cloud Technology Service

If you do not have X1 DVR with Cloud Technology service or the live TV streaming/XFINITY On Demand features on your account:

  1. If you are in an eligible market but do not have X1 DVR with Cloud Technology or the Live TV/XFINITY On Demand Streaming feature, you will be prompted to call 1-800-COMCAST to request the service.
    XFINITY TV app sign-in process: Customer does not have correct X1 DVR equipment (call 1-800-COMCAST)
     
  2. If you are not in an eligible market, you will be notified to check back at a later date for service.
    XFINITY TV app sign-in process: Customer does not have correct X1 DVR equipment (customer does not live in an eligible market)


    See Also:

Find this article at:

http://customer.comcast.com/help-and-support/xfinity-apps/x1-xfinity-tv-app-android/