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Support XFINITY Apps XFINITY TV App - Android Devices: First-Time Setup

Introduction

With the XFINITY TV app, you can stream live TV and XFINITY On Demand content and, if you are an X1 DVR with Cloud Technology customer, play back X1 DVR recordings while in the home. You also have the ability to download X1 DVR recordings and watch them on the go from your tablet or smartphone – even offline!
Icon for the XFINITY TV app.

This article provides instructions on signing in and setting up the XFINITY TV app for the first time.

Note: DVR features (stream and download) are only available to X1 DVR with Cloud Technology customers.  Live TV and XFINITY On Demand streaming is available to all X1 customers in select markets.

First-Time Sign-In Process

  1. Connect to your personal in-home XFINITY network.
    • Note: Ensure your device is connected to your in-home XFINITY network, rather than an XFINITY WiFi hotspot ("xfinitywifi"), a neighbor’s network, or a nearby public network (e.g., a coffee shop). In some cases, your Comcast-provided modem and router may broadcast its own XFINITY WiFi home hotspot, which is not considered to be your in-home XFINITY network.)
  2. Download the XFINITY TV app from Google Play on your mobile device or tablet.  See XFINITY TV App - Android Devices: Install App.
  3. Enter your Comcast ID and password.
  4. Tap the I agree to the Terms of Activation box, tap Continue, and then tap OK.
    XFINITY TV app sign-in process: login and terms of activation screen.

    XFINITY TV app sign-in process: terms of activation screen.

  5. After you sign in, the XFINITY TV app will check to see if you are connected to your in-home XFINITY network and eligible to stream live TV and DVR recordings.
  6. You also have the opportunity to name your device.
    XFINITY TV app sign-in process: prompt to name device.

    Note: If you are not connected to your in-home XFINITY network, you will not be able to connect.
    XFINITY TV app sign-in process: unable to detect XFINITY WiFi network.

    XFINITY TV app sign-in process: unable to detect XFINITY WiFi network explanation.


  7. Tap to pair your device with XFINITY TV:
    XFINITY TV app sign-in process: Name device and pair device with XFINITY TV.

    XFINITY TV app sign-in process: Now pairing device with XFINITY TV.

  8. Tap Start Watching TV.
    XFINITY TV app sign-in process: Pairing is complete; Start Watching TV option is available.

  9. Live TV begins to stream.
    XFINITY TV app sign-in process: App is now streaming content.

Manage Devices

From the Settings menu of the XFINITY TV app, tap Manage Devices to manage which download devices are in use for the account. There can be up to five at a time.
XFINITY TV app: Manage Devices menu.

Customers Without X1 DVR with Cloud Technology Service

If you do not have X1 DVR with Cloud Technology service or the live TV streaming/XFINITY On Demand features on your account:

  1. You will be prompted to tap Check for Cloud Services.
    XFINITY TV app sign-in process: Connected to XFINITY WiFi network
  2. If you are in an eligible market but do not have X1 DVR with Cloud Technology or the Live TV/XFINITY On Demand Streaming feature, you will be prompted to call 1-800-COMCAST to request the service.
    XFINITY TV app sign-in process: Customer does not have correct X1 DVR equipment (call 1-800-COMCAST)
  3. If you are not in an eligible market, you will be notified to check back at a later date for service.
    XFINITY TV app sign-in process: Customer does not have correct X1 DVR equipment (customer does not live in an eligible market)

See Also:

Find this article at:

http://customer.comcast.com/help-and-support/xfinity-apps/x1-xfinity-tv-app-android/