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Support XFINITY Apps XFINITY TV App - Apple Devices: First-Time Setup

Introduction

With the XFINITY TV app, you can stream live TV and XFINITY On Demand content while connected to your in-home XFINITY network, and, if you are an X1 DVR with Cloud Technology customer, you can stream completed X1 DVR recordings anywhere, anytime. You also have the ability to download X1 DVR recordings and watch them on the go from your tablet or smartphone – even offline!
Icon for the XFINITY TV app for the X1 Platform.

This article provides instructions on signing in and setting up the XFINITY TV app for the first time. Mobile data usage rates will apply when connected to any 3G/4G/LTE network.

Note: DVR features (stream and download) are only available to X1 DVR with Cloud Technology customers. Live TV and XFINITY On Demand streaming is available to all X1 customers in select markets.

First-Time Sign-In Process

  1. Download the XFINITY TV app from the iTunes App Store on your mobile device or tablet. See XFINITY TV App - Apple Devices: Install App.
  2. Enter your Comcast ID and password and tap Continue.
    XFINITY TV app login screen with fields to enter your Comcast Email or Username and Password in the middle of the screen. Tap continue directly below the fields.
     
  3. Tap the Yes box to accept the Terms of Activation and proceed. Tapping the Terms of Activation text reveals the terms detail.
    The Yes box to accept the Terms of Activation is on the right hand side of the middle of the screen.

    Terms of Activation display
     
  4. If you are connected to your in-home XFINITY network, the first channel in your lineup will begin streaming.
    An example of the first channel in a user's in home lineup is streaming.
     
  5. If you are not connected to your in-home XFINITY network, you will be notified that you are connected to another network outside of your home. Tap Retry to refresh your connection status, or tap OK to watch saved recordings and downloads, as well as browse TV listings. Note: The xfinitywifi SSID is not your in-home XFINITY network. See XFINITY WiFi Home Hotspots Frequently Asked Questions or XFINITY WiFi Hotspots for more information.
    The Out of Home screen is displayed. Below center are options to retry connections (Retry) or continue (OK).

  6. The Out of Home icon will remain at the top of the main navigation bar when you are outside of your home network.
    The main navigation bar displays with the Out of Home icon showing on the top left hand portion of the screen.
     

Manage Devices

  1. To reach the Settings menu, tap the Tool icon on the bottom left of the main navigation menu.
    The tool icon is on the bottom right of the menu. There is a Guide section at the top and below that is a Saved section and below that is an On Demand section.

  2. Tap Manage Download Devices to manage which download devices are in use for the account.
    Settings Menu. Manage Download Devices is the third entry. Parental Controls is the second menu option.

  3. There can be up to 5 devices at a time. (This setting is only available for X1 DVR with Cloud Technology customers.)
  4. Tap Change Household Device to log in as a different account holder. This will clear household data from the app and reset it to its default state. All of the downloaded content will be deleted from the device and made available for playback on set-top boxes and other devices.
    A popup box that enables users to log in as a different user is depicted. Cancel link at lower left, Continue link at lower right.
     

Customers Without X1 DVR with Cloud Technology Service

If you do not have X1 DVR with Cloud Technology service or the live TV/XFINITY On Demand streaming-only features:

  1. Enter your Comcast ID and password and tap Continue.
    XFINITY TV app login screen with fields to enter your Comcast Email or Username and Password in the middle of the screen. Tap continue directly below the fields.
     
  2. If you are in an eligible market but do not have X1 DVR with Cloud Technology or the Live TV streaming feature on your account, you will be prompted to call 1-800-COMCAST to request the service.
    XFINITY TV app sign-in process: Customer does not have correct X1 DVR equipment (call 1-800-COMCAST)
     
  3. If you are not in an eligible market, you will be notified to check back at a later date for service.
    XFINITY TV app sign-in process: Customer does not have correct X1 DVR equipment (customer does not live in an eligible market)

See Also:

Find this article at:

http://customer.comcast.com/help-and-support/xfinity-apps/x1-xfinity-tv-app/