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Support XFINITY Apps XFINITY TV App - Apple Devices: First-Time Setup

Introduction

With the XFINITY TV app, you can stream live TV and XFINITY On Demand content and, if you are an X1 DVR with Cloud Technology customer, play back X1 DVR recordings while in the home. You also have the ability to download X1 DVR recordings and watch them on the go from your tablet or smartphone – even offline!
Icon for the XFINITY TV app for the X1 Platform.

This article provides instructions on signing in and setting up the XFINITY TV app for the first time.

Note: DVR features (stream and download) are only available to X1 DVR with Cloud Technology customers.  Live TV and XFINITY On Demand streaming is available to all X1 customers in select markets.

First-Time Sign-In Process

  1. Connect to your personal in-home XFINITY network.
    • Note: Ensure your device is connected to your in-home XFINITY network, rather than an XFINITY WiFi hotspot ("xfinitywifi"), a neighbor’s network, or a nearby public network (e.g., a coffee shop). In some cases, your Comcast-provided modem and router may broadcast its own XFINITY WiFi home hotspot, which is not considered to be your in-home XFINITY network.
  2. Download the XFINITY TV app from the iTunes App Store on your mobile device or tablet. See XFINITY TV App - Apple Devices: Install App.
  3. Enter your Comcast ID and password.
  4. Tap I agree to the Terms of Activation box and then tap Continue.
    XFINITY TV app sign-in process: login screen

    XFINITY TV app sign-in process: terms of activations screen

  5. After you sign in, the XFINITY TV app will check to see if you are connected to your in-home XFINITY network and eligible to stream live TV and/or DVR recordings.
    XFINITY TV app sign-in process: checking for XFINTIY WiFi network

  6. Tap Pair this device with XFINITY TV.
    XFINITY TV app sign-in process: Connected to XFINITY WiFi network

    XFINITY TV app sign-in process: Pairing device with XFINITY TV

  7. Tap Start Watching TV.
    XFINITY TV app sign-in process: Pairing complete

  8. Live TV begins to stream.
    XFINITY TV app for the X1 Platform sign-in process: App is now streaming content
     

Manage Devices

  1. To reach the Settings menu, tap the Tool icon on the bottom right of the main navigation menu.
    XFINITY TV app: The main navigation menu with the Tool icon highlighted.

  2. Tap Manage Devices to manage which download devices are in use for the account.
    XFINITY TV app: Example of the Settings Menu. Parental Controls is the second menu option.

  3. There can be up to five devices at a time. (This setting is only available for X1 DVR with Cloud Technology customers.)
  4. Tap Change Household Device to log in as a different account holder. This will clear household data from the app and reset it to its default state. All of the downloaded content will be deleted from the device and made available for playback on set-top boxes and other devices.
    A popup box that enables users to clear household data is depicted

Customers Without X1 DVR with Cloud Technology Service

If you do not have X1 DVR with Cloud Technology service, or the live TV/XFINITY On Demand streaming-only features:

  1. You will be prompted to tap Check for Cloud Services.
    XFINITY TV app sign-in process: Connected to XFINITY WiFi network
  2. If you are in an eligible market but do not have X1 DVR with Cloud Technology or the live TV streaming feature on your account, you will be prompted to call 1-800-COMCAST to request the service.
    XFINITY TV app sign-in process: Customer does not have correct X1 DVR equipment (call 1-800-COMCAST)
  3. If you are not in an eligible market, you will be notified to check back at a later date for service.
    XFINITY TV app sign-in process: Customer does not have correct X1 DVR equipment (customer does not live in an eligible market)

See Also:
 

Find this article at:

http://customer.comcast.com/help-and-support/xfinity-apps/x1-xfinity-tv-app/