Comcast

Menu
Support XFINITY Apps Download or Stream Content with the XFINITY TV Go App for Apple Devices

Introduction

This article shows you how to use the content stream and download features of the XFINITY TV Go app for Apple devices.

Search, Browse, Download

  1. Search and Browse:
    • Search/browse through Featured content, TV Shows or Movies.
    • Tapping Filters categorizes TV Series content by:
      • Genre
      • Network
      • Title (A-Z)
      • Subscription Only
      • Available for Download
        The Filters option in the XFINITY TV Go app for Apple devices lists the following options: Genres, Networks, Titles (A-Z), Subscription Only, Available for Download. 
         
  2. Play and Download: 
    • Tap Play to start streaming now over Wi-Fi or a cellular network.
    • Tap Download to copy a program to your device. (Choose HD or SD and download over Wi-Fi or use a cellular network.)
      A TV listing shows options in center screen to Play (green button) or Download (white button) in the XFINITY TV Go app for Apple devices.
       
  3. Download in Progress: Download status is displayed, including file size. Once download is completed, the program is available to watch offline!
    A TV listing with download progress bar (center right) in the XFINITY TV Go app for Apple devices.
     
  4. Download Complete: The expiration date indicates how long your downloaded program is available for play.  No need to be online once download has completed!
    A downloaded TV episode showing a download-expiry date in the XFINITY TV Go app for Apple devices.
     
  5. Download Manager: Downloaded movies and shows are stored on the Downloads page. No connection needed to access!
    The Download Manager screen in the XFINITY TV Go app for Apple devices displays a vertical list of downloaded movies and shows.
     
  6. Manage Download Devices: Manage devices using the Download feature.
    • Note: Only 3 devices per account can use this feature.
    • The Remove a device option will delete all downloads from that device.

Video Playback and Controls

During the video playback session you can see:

  • Title of the asset
  • Whether the asset is a TV show or movie
  • Season number and episode number
  • Year
  • Rating
  • XFINITY On Demand Listings: To discover other videos to watch while the video is playing
  • Scrubber controls: Tap the screen to pause, play, fast forward or rewind the video
    The playback screen in the XFINITY TV Go app for Apple devices displays title, season number and episode, year, rating, playback controls and more.

Closed Captioning

Closed Captioning can be toggled on/off if available on the video being played. The caption box icon is tapped to turn on the Closed Captioning/subtitles.
When watching video, the closed captioning toggle can be accessed in the bottom-right screen of the XFINITY TV Go app for Apple devices.

The Audio & Subtitles settings for the XFINITY TV Go app for Apple devices.

Live TV Streaming - New Feature

The Live tab will allow you to stream live TV from our Online TV Through Partner Sites within the app. An XFINITY TV subscription is required to stream live TV content.

Bookmarks and History

The XFINITY TV Go app provides 2 easy ways to access favorite video titles with the Bookmarks and History features. You can bookmark titles you are interested in viewing later and access them from any screen in the app. The History section tracks the last 10 titles that have been viewed.

Bookmarks: This is where you collect the videos that you want to enjoy at a later date. It creates a playlist of the videos that you mark with the bookmark flag.

History: This section of the app collects videos that have been started and/or finished. The History section also remembers your resume point in the video so you can pause and pick up later right where you left off.

Settings

The XFINITY TV Go app can be configured in the Settings section of the app. You can access settings from any screen by tapping the gear/cog icon.

Settings includes:

  • Parental Controls*
  • Manage Download Devices
  • Feedback
  • About
  • Applications
  • Sign Out
    The Settings screen in the XFINITY TV Go app for Apple devices lists options for Parental Controls, Manage Download Devices, Feedback, About, Applications and Sign Out.

*Parental Controls
The Parental Controls feature ensures that content is age-appropriate for all the members of a household. You can engage and manage Parental Controls in the XFINITY TV Go app as well as online at xfinity.com/tv. Once Parental Controls are enabled in Settings, you will be required to enter a PIN before watching locked content. If you wish to change the Parental Controls settings online, please visit https://customer.comcast.com/Secure/OnlineParentalControls.aspx.

Disclaimer:

XFINITY On Demand services are not available in all areas. If you reside in an area that does not offer XFINITY On Demand through your set-top box, you will not have access to XFINITY On Demand content online through the XFINITY TV Go website (xfinity.com/tv), XFINITY TV website (xtv.comcast.net) or XFINITY mobile apps.

Find this article at:

http://customer.comcast.com/help-and-support/xfinity-apps/xtv-go-app-apple/