A primary user has full access to an account’s features and controls the permissions for secondary users.
On the My Account page of Comcast.com, Transfer primary user allows you to make a secondary account your new primary account. Your old primary account will become a secondary account and will lose:
- the ability to create and manage secondary accounts
- the ability to manage some product features
- the ability to view and pay bills unless granted permission by the new primary user
- access to online voicemail (if you have XFINITY Voice) until the new primary user reinstates your access