Support XFINITY Internet Connect Your WiFi-Capable Device to Your Wireless Network

Introduction

This article provides steps for connecting the following WiFi-capable device types to your in-home, wireless XFINITY network via the wireless gateway:


Note: Before connecting a Dual Band WiFi capable device to your in-home network, you may want to learn more about Dual-Band WiFi. If so, please see What Is WiFi?, or read the About Dual-Band WiFi Devices section below.

Connecting Computers, Laptops, Smartphones and Tablets

If you have WiFi-capable devices, you can connect them to your in-home XFINITY network to download books, music, movies and apps, to surf the web, etc. To find out more about the benefits of home networking, see What is Home Networking?.

  1. Once you have successfully set up your in-home XFINITY network (see Plug In and Power Up Your Wireless Network with a Wireless Gateway), all you need to do is connect your WiFi-capable devices. If you recently changed your default Network Name (SSID) and Password (Key), please enter the updated information instead of what is printed on the wireless gateway.
  2. Visit your device’s WiFi Settings menu and ensure that WiFi is turned on. If you use a wireless adapter, make sure WiFi is turned on via a button on the adapter or within the Settings menu.
    • For Windows devices: On your Windows desktop, click the Wireless Network icon.
      The image displays the Wireless Network icon for Windows devices
       
    • For devices with Apple Mac OS X: On your Mac desktop, click the WiFi icon.
      The image displays the WiFi icon for Apple Mac OS X
       
    • For devices with Apple iOS (iPad, iPhone, iPod Touch): From the Home screen, tap the Settings icon. In Settings, tap the Wi-Fi icon.
      The image displays the Wi-Fi icon for Apple iOS
       
    • For Android devices: From the Apps screen, tap the Settings icon. In Settings, tap Wireless & networks, then WiFi Settings.
      The image displays "Wireless & networks" in Settings for Android
       
    • Note: If your device's operating system is not listed, please refer to its respective user guide.
  3. On your WiFi device, select your wireless gateway’s Network Name from Step 1.
    • Do not select xfiniytwifi, the XFINITY public WiFi network.  (For more details, please visit wifi.comcast.com.)
    • Some WiFi devices may prompt for a PIN. If you see a message similar to "Type the 8-digit PIN from the router display," click the Connect using a security key instead link.
  4. Enter your Password and click the confirmation button – typically labeled Join, Connect, or OK.
    The image displays the "Security key" field.
     
  5. When your WiFi device is connected, you will likely see a check mark, the word Connected or another indicator next to the Network Name.
    The image displays a check mark next to a network in the "Choose a Network..." screen.

    The image displays a list of networks with the chosen one designated by "Connected" next to it.

Connecting Smart TVs

  1. Visit your Smart TV’s Network Settings, Network or Settings menu.
  2. Select the WiFi or Wireless option and wait for the device to scan for available wireless networks (also sometimes referred to as access points).
  3. Select your Network Name (SSID) from the list of available networks.
    • If your in-home XFINITY network does not appear on the list of available networks, you may need to choose the Search or Add a Wireless Network option. When prompted, enter any relevant information, such as the network name, password or security type.
  4. When prompted, enter the Password (Key) using the keypad on the remote control handset or onscreen keypad.
    • If you recently changed your Network Name and/or Password, you will need to repeat the above steps for each WiFi-capable device on your network.
Note: Each XFINITY wireless gateway’s default security setting is WPAWPA2-PSK (TKIP/AES). This, along with your firewall and Parental Control settings, may need to be adjusted for your Smart TV to connect to your in-home XFINITY network.

Connecting Printers

Connecting a wireless printer to your wireless network offers the convenience of printing from any in-home XFINITY network-connected device.

  1. Access your printer’s control panel.
  2. Select the Setup option, which typically appears as a wrench icon.
  3. Select the Network menu.
  4. Printers often have a Wireless Setup Wizard that lists the WiFi networks in your area. Select your Network Name (SSID).
    • If your wireless network is not listed, scroll to the bottom of the list and enter your Network Name and Password.
  5. If the connection is not successful, try printing a wireless network test report to troubleshoot the issue.
Note: Many printers are not WiFi-capable, so please refer to your printer’s user guide if you are unsure of its features.

Connecting Gaming Systems

  1. Access your gaming system, console or handheld device’s Network Settings menu.
  2. Select the WiFi or Wireless connection option and wait for the device to scan for available networks (also sometimes referred to as access points).
  3. Select your Network Name (SSID) from the list of available networks.
  4. When prompted, enter your Password (Key) using the game controller.
    • Gaming systems sometimes offer the option to test your connection to ensure that the device is properly connected to your in-home WiFi network.
Note: Each XFINITY wireless gateway’s default security setting is WPAWPA2-PSK (TKIP/AES). This, along with your firewall and Parental Control settings, may need to be adjusted for your gaming system to connect to your in-home XFINITY network.

About Dual-Band WiFi

If you have a Wireless Gateway 2 or Wireless Gateway 3 (Dual-Band WiFi-enabled wireless gateway) and the device you are connecting supports Dual-Band WiFi (2.4 and 5 GHz), you will see two separate Network Names (SSIDs) for your wireless gateway when you are selecting a network. Dual-band WiFi capability allows multiple computers, laptops, tablets and other WiFi devices to connect to the Internet with higher maximum throughput (up to 200 Mbps) using the 5 GHz band. The newer your WiFi device, the more likely that it supports 5 GHz. You can reference your WiFi capable device’s instruction manual to determine if you can connect using the 5 GHz band. Once you have determined which band to connect to, simply select that Network Name. If your device can connect to both bands, simply select one network first and then the other. By connecting to both networks, you can take advantage of Dual-Band WiFi and ensure that both Network Names appear in the list of available networks on your device.

Additional Troubleshooting

Please ensure that you have the latest drivers and software installed on your WiFi-capable device. If you cannot connect your device wirelessly, you may need to use an Ethernet cable to connect it to the wireless gateway. Refer to your device’s user guide for troubleshooting steps or security settings that may be unique to the device.

Find this article at:

http://customer.comcast.com/help-and-support/internet/connecting-your-smartphone-or-tablet-to-your-home-network/