Support XFINITY Internet Connect Your Wi-Fi Capable Device to Your Wireless Network


The Comcast wireless gateway broadcasts your secure Wi-Fi home network. Follow the steps below to connect Wi-Fi capable computers, laptops, game systems and other devices to your wireless network.


If you have devices with Wi-Fi capability, you can connect them to your home network. You can download books, music, movies and apps or surf the web on your portable devices with the speed of your home’s Internet connection. To find out more about the benefits of home networking, see What is Home Networking?.

  1. Once you’ve finished setting up Wi-Fi, all you need is the Wireless Gateway Network Name (SSID) and Password (Network Key) to connect devices to your network. Remember, your Network Name (SSID) and Network Password (Key) are not the same as your router’s administration tool username and password.
  2. On your Wi-Fi capable device, go to the Wi-Fi settings and ensure Wi-Fi is turned on.
    • For Windows devices: On your Windows desktop, click the Wireless Network icon.
    • For devices with Apple Mac OS X: On your Mac desktop, click the WiFi icon.
    • For Android devices: From the Apps screen, tap the Settings icon. Tap Wireless & Networks, then WiFi Settings.
    • For devices with Apple iOS (iPad, iPhone, iPod Touch): From the Home screen, tap the Settings icon.  Then tap the Wifi icon.
    • If your operating system is not listed, please refer to the manufacturer’s guide.
      Wi-Fi icon circled for Windows at the top, under that is Apple Mac OS X, then Android and the fourth box is Apple IOS.
  3. On your Wi-Fi device, select your wireless gateway’s Network Name (SSID) from Step 1. If you have a dual-band wireless gateway, you’ll see two Network Names. Select either of them. (You can connect to the other one later.)
    • Do not select xfiniytwifi, the XFINITY public Wi-Fi network.
    • Note: Some Wi-Fi devices may prompt for a PIN. If you see a message similar to, "Type the 8-digit PIN from the router display," click the Connect using a security key instead link.
      The cursor is in the empty box next to the word PIN at center screen, which is the place to type your 8 digit PIN.
  1. Enter your Network Password (also called Security Key) and click the confirmation button – usually labeled Join, Connect, or OK.
    After the "Type the network security key" message is a blank box in center screen next to Security Key.   There is an OK button and a Cancel button at the bottom of the window.
  2. When your Wi-Fi device is connected, you’ll see a check mark, the word Connected or another indication next to your Network Name.
    Under Choose a Network, the top choice has a check mark indicating that it is connected.

    The chosen Wi-Fi network is listed at the top and the word Connected appears next to the signal strength bars.

XFINITY WiFi Hotspots

XFINITY Internet customers have access to millions of XFINITY WiFi hotspots across the country so there is always one where you need it. Hotspots are located where you shop, dine, commute and even near many wireless gateways around your neighborhood.

Logging on is easy and helps you save on your cellular data plan. Since XFINITY WiFi is a network of hotspots, once you connect one time at a hotspot you will automatically connect to all the other hotspots. Learn more at
Image of the "Add Wi-Fi Network" screen.  There is a field for Network SSID and under that is Security box set to "Open."  Beneath this is a Save button and a Cancel button.

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