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Support XFINITY Internet What XFINITY Internet Data Usage Plans will Comcast be Launching?

Introduction

Frequently asked questions about our data usage plans.

We'll be launching multiple trial approaches, and here is an overview:

In the Nashville, Tennessee, market, we will increase our data usage allowance for all tiers to 300 GB per month and also offer additional gigabytes in increments/blocks (e.g., $10 per 50 GB).

In the Tucson, Arizona, market, we will increase our data usage allowance for XFINITY Internet customers subscribing to the Economy tier through the Performance tier from 250 GB to 300 GB. In addition, those customers subscribed to the Blast! tier will receive an increase to 350 GB, those subscribed to Extreme 50 will be increased to 450 GB, and those subscribed to Extreme 105 will be increased to 600 GB (see table below).

XFINITY Internet Package New Data Usage Allowance
Economy 300 GB
Economy Plus 300 GB
Internet Essentials 300 GB
Performance Starter 300 GB
Performance 300 GB
Blast! 350 GB
Extreme 50 450 GB
Extreme 105 600 GB

In the Fresno, California, market, we will begin trialing a Flexible-Data Option specifically designed for casual or light Internet users who typically use 5 GB of data or less a month. This option will be available only to Economy Plus customers and will provide a $5 credit if a customer’s total monthly data usage is less than or equal to 5 GB per month. However, if a customer that chooses this option uses more than 5 GB of data in any given month, then she will not receive the $5 credit, and will be charged an additional $1 for each gigabyte of data used over the 5 GB included in the Flexible-Data Option.

In Huntsville and Mobile, AL; Atlanta; Augusta and Savannah, GA; Central Kentucky; Maine; Jackson, MS; Knoxville and Memphis, TN; and Charleston, SC we have begin a trial which will increase our data usage allowance for all XFINITY Internet tiers to 300 GB per month and also offer additional gigabytes in increments/blocks (e.g., $10 per 50 GB). During this trial, XFINITY Internet Economy Plus customers in these markets can choose to enroll in the Flexible-Data Option which will modify their data usage allowance from 300 GB  to 5 GB, and provide a $5 credit if their total monthly data usage is less than or equal to 5 GB per month. If customers choose this option and uses more than 5 GB of data in any given month, then they will not receive the $5 credit and will be charged an additional $1 for each gigabyte of data used over the 5 GB included in the Flexible-Data Option.

We believe that the approach we are taking with our data trials is fair because it means those who use more pay more and those who use less can now pay less.

Find this article at:

http://customer.comcast.com/help-and-support/internet/data-usage-what-are-the-different-plans-launching/