Support XFINITY Internet Retrieve Your Router Password


If you’re having router problems, and forgot the password to access your router, just follow the steps outlined here.

How to do it

If you’ve never changed the default user name/login and password for your router, simply use the settings that are printed on the white label on the bottom of the device.

However, if you changed the original settings — and can’t remember your security passphrase or network key — you'll need to reset your device to its factory default settings. Since all your settings will have been erased, you’ll need to reboot all computers connected to the router to re-establish Internet access.

Resetting Tips

Pressing the reset button should only be done after exhausting all other troubleshooting options. Check out how to reset specific Comcast-supported routers and gateways. Or follow the general instructions below.

  1. Press the reset button and hold it in for several seconds. Use a pen or paperclip to depress the recessed reset button.
  2. Release the button.
  3. Wait for the router to reboot.
  4. Log in with the default password
If this didn’t reset the router to its factory default settings, try these additional steps after the router finishes rebooting.
  1. Unplug the router's power.
  2. Press and hold the reset button.
  3. While keeping the button pressed, reconnect the router’s power.
  4. Keep the button pressed for another 20 seconds.
  5. Wait for the router to reboot.
  6. Log in with the default password.

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