Comcast

Menu
Support XFINITY Voice Get Caller ID on TV equipment

Introduction

Want to see who’s calling you – right on your TV screen? We can help set you up.

Compatible and non-compatible equipment

It’s very easy to get compatible equipment that works with our Caller ID on TV service. However, our Caller ID on TV service won’t work with tru2way, TiVo or any CableCARD-enabled device such as a TV with a built-in digital tuner at this time. And, unlike the PC version, Caller ID on TV won’t work with your XFINITY Connect Universal Address book either.

Please note that TiVo or any other third-party DVR — when used with your Comcast cable box — will record any Caller ID banner that pops up on the screen. To avoid this issue, either turn off Caller ID on your Comcast cable box when recording a program, or use a Comcast DVR instead.

How to get the gear you need

Ready? Contact us through your local Comcast service center. We’ll help you exchange your equipment so you can enjoy the convenience of  Caller ID on TV service.

Find this article at:

http://customer.comcast.com/help-and-support/phone/get-universal-caller-id-to-tv-equipment/