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Support XFINITY Apps About The XFINITY TV Sports Remote App

Introduction

Sometimes you feel like watching a game. Maybe it’s a game you were looking forward to or maybe you just want to see who is playing tonight. The XFINITY TV Sports Remote lets you do just that. At a glance (and a tap) you can:

  • See what games are on right now
  • See what the score is and how much time is left
  • What games are coming up and on what channel
  • Preset the remote for High Def channels
  • Change channels between any of the games that are on TV right now
  • Set a recording for games in the future or one on another channel

This app is designed for both iPhone and iPad.

Note: The XFINITY TV Sports Remote is no longer available for download from the App Store, and is no longer supported by Comcast. Though you can still use the app if you have downloaded it previously, it will receive no further updates, and it is recommended that you now manage your sports related content through the XFINITY TV Go app and the XFINITY TV Remote app.

Got questions? We've got answers.

Below are some frequently asked questions regarding the XFINITY TV Sports Remote:


How do I change between TVs?
You can switch between which TV you are controlling depending on the device. iPad versions of the app have an easy to toggle window in the top left of the screen.

Change TVs on the iPad:
  1. Tap the TV Name in the top left corner of the screen.
  2. Select the TV you wish to control by tapping the listed name.
    Change TV - iPad
Change TVs on the iPhone:
  1. Tap the Settings (gear) icon on the top left of the screen.
  2. Tap the TV Name listed as the first option.
  3. Select the TV you wish to control by tapping the listed name.
  4. Tap Settings to go back to the main screen.
  5. Tap DONE.
    Change TV - iPhone

How do I change the channel lineup?
Channel lineups are automatically set when you sign into XFINITY TV Sports Remote.
  1. Tap the Settings (gear) icon.
  2. Tap Channel Lineup.
  3. Enter the ZIP code where you live.
  4. Select the channel lineup that matches the one on the cable box.
What is the difference between Favorites and Live on TV?
  • Favorites is the section where you can keep track of teams when they are not in the TV lineup. This is excellent for out-of-market teams that you follow.
  • Live on TV is the sections of the app where all games are displayed that are available in your viewing area.

How do I set up or edit my favorite teams?

To set up your favorite channels for the first time:
  1. Tap the Top Down Navigation and select Favorites.
    XFINITY TV Sports Remote Navigation
     
  2. First time customers will see a screen prompting them to setup Favorites by tapping the multi-touch interface.
    Add Favorite Teams
     
  3. You can designate your favorite teams for the app to track by tapping on the + and dragging the team into the Favorites area.
    Add or Edit Favorite Teams
     
  4. Tap DONE.
  5. You can edit your Favorites by tapping the EDIT button.
Note: There is no limit to the number of favorite teams that you can set. 

To edit your Favorites:
  1. Tap the Top Down Navigation and choose Favorites.
  2. Tap the EDIT button in the top right of the screen.
    Edit Favorites
     
  3. Delete a Favorite Team by tapping the Delete icon.
  4. Add a new favorite from any league by navigating to the League, then Conference or Division.
  5. Drag and drop or tap the ADD icon to add Favorites.
Why aren't all games and shows in the sports genre channels listed?
The XFINITY TV Sports Remote only lists live sports games that are being played that day. Comcast currently has agreements with the teams included in the app already. More programming will be added over time.

What happens if I schedule a recording from XFINITY TV Sports Remote and there are already recordings scheduled?
The XFINITY TV Sports Remote treats games as high priority on the DVR. If your DVR is set already, the app will schedule the game to record with all the DVR defaults in place.

Why are Record buttons and Scheduled Recording red dots showing for a TV I have in focus that is not a DVR?
XFINITY TV Sports Remote provides a view of all the activity happening on all of your cable boxes. If you have a DVR on the account, Record buttons will automatically appear to record the game.

If you have more than one DVR you will want to set up your Default DVR (only if you have more than one):
  1. Tap Settings.
  2. Tap TV Settings section.
  3. Locate the DVR that is set to Default.
  4. Change the Default DVR by tapping another DVR.
Note: If a you have a new set-top box or DVR, it will take up to three business days for it to show up in the app.

Set Default DVR

Why do I see sports package tiers that are not in my subscription?
XFINITY TV Sports Remote keeps track of ALL the games that are on your TV - even if they are in a sports package. Games are listed in Watch on TV. Games that are in a premium sports package will list its name. If you try to tune to this game, the app will ask you if it is in your subscription: “Do you subscribe to <PACKAGE NAME>? If so, we'll update your settings.”

Subscription Message

Note: If you tap Yes from this prompt, the app will automatically list those games as Watch on TV.

Why is the Watch Game/Watch Channel button not working?
The Watch Game/Watch Channel button changes the TV channel. This service requires software to be loaded and working on the actual set-top box. These buttons might not work if the set-top box has been unplugged recently (in the past six to eight hours). Waiting the six hours typically fixes this problem if the cable box has been power cycled recently.

Can I check scores of games for all Leagues on the XFINITY TV Sports Remote app?
No. Only a limited number of leagues are presented in the app. You can check on scores from the MLB, NBA, NHL, NFL, NCAA Football or NCAA Basketball by tapping on any of those selections in the app's navigation. Use the date navigation at the bottom of the screen to show games that occurred on a previous day.

Find this article at:

http://customer.comcast.com/help-and-support/xfinity-apps/about-xfinity-tv-sports-remote/