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Support XFINITY Apps Use the XFINITY TV Remote App on Mobile Apple and Android Devices

Introduction

Control your TV, search TV Listings, browse thousands of movies and TV shows in XFINITY On Demand, and schedule your DVR recordings directly from your mobile device.

Note: The XFINITY TV Remote app is different from the XFINITY Connect app.

Use the XFINITY TV Remote app on Apple Devices to:

  • View TV listings by selecting TV Listings at the bottom of the app.
  • Browse XFINITY On Demand programming by selecting On Demand at the bottom of the app.
  • Search both TV listings and XFINITY On Demand by typing a title in the Search box at the top of the app.
  • Turn your device into a remote control for your set top box:
    • On an iPad, in the upper right of the app is a drop-down menu. Select the name of the set-top box you want to control. This will be saved for your next session.
    • On an iPhone/iPod touch, the drop-down menu is in Settings. Select the name of the set-top box you want to control from the menu. This will be saved for your next session.

Use the XFINITY TV Remote app on Android Devices to:

  • View TV listings by pressing the Menu button and selecting TV Listings. You can browse up to two weeks of TV programs on your lineup, scroll to a channel, and use filters to narrow the choices by HD, Movies, Sports or Kids.
  • Browse XFINITY On Demand programming by pressing the Menu button and selecting On Demand. Use the filters to narrow the choices by Genre, Networks, Title, HD, Free and New.
  • Search both TV listings and XFINITY On Demand by pressing the Menu button and selecting Search. Then type in the title you are looking for.
  • Turn your device into a remote control for your set-top box:
    • Select the set-top box name from Settings.
    • You will see the name of the set-top box that the app is controlling. Tap to see a drop-down menu of all the set-top boxes you can choose.
    • Select the name of the set-top box you want to control. This will be saved for your next session.

To Change Channels with the XFINITY TV Application

You can use the app to change the channel only when you’re watching a program during its actual airtime. If you’re recording a program, watching XFINITY On Demand, or navigating through menus with your Comcast remote control, the app can’t change the channel to what you have selected on your device.

Troubleshoot Problems with the XFINITY TV Remote app

  • Exit to regular TV with no menu displayed and try using the app.
  • Make sure you have the correct set-top box selected for the TV you want to control.
  • Use your Comcast remote to make sure the channel changes or an XFINITY On Demand program is available.
    • If the remote works, confirm the Internet access on your device by going to another website.
    • If the remote doesn’t work, there is probably a problem with your cable service.

If you have any problems with the XFINITY TV Application, check out our top tips or contact us.

Find this article at:

http://customer.comcast.com/help-and-support/xfinity-apps/browsing-and-tuning-cable-tv-app/